Our CoverMates Classic
collection of patio furniture and barbeque grill covers are made from traditional vinyl material, also known as PVC. The vinyl is a heavy, commercial grade 12-gauge material with a laminated polyester lining. Polyester is better as a lining when compared to fleece. When fleece gets wet, it's very difficult to dry. In addition, rodents like fleece because it's warm and they even like to eat it. You don't want these critters creating a home under your patio chair cover! Finally, polyester is preferred over fleece because it does not come apart. Classic covers have built-in air vents to provide good air circulation, reducing the risk of mold and mildew. They also have strong elastic bottoms to hug whatever they're covering. All CoverMates Classic
covers come with a 2-year warranty.
Our CoverMates Elite
outdoor furniture and grill cover collection is made from stock-dyed polyester with a special coating applied to the yarn, which helps to repel water. Polyester is a great fabric for protective outdoor patio, lawn and garden covers and is our most popular because it's lightweight and used by many people year-round to protect their outdoor furniture. Polyester breathes, which is good for your furniture because it allows moisture from rain and snow to escape and the heat from the sun to dissipate. Our Elite collection has built in air vents to provide good airflow. This is important to reduce the chance of mold and mildew. Also, our Elite covers have an elastic bottom with special draw cords that allow you to pull the bottom tight and securely around the furniture you are covering and then lock the draw cords in place with our special locking system. Unlike vinyl, polyester stays soft and rich feeling through all four seasons. Vinyl tends to get hard and brittle during the winter months and sometimes can even crack. All CoverMates Elite
covers come with a 3- year warranty.
Finally, our CoverMates Ultima
patio furniture and grill covers take our Elite line and give it a few upgrades. Instead of the stock-dyed polyester that Elite uses, Ultima has solution-dyed polyester. This means that the color is applied through the whoel material, not just on the surface. This lets the cover hold its color better and gives it stronger water and UV-resistance properties. Like Elite, our Ultima covers have mesh vents for breathability, but they're discreetly covered to blend in with the rest of your cover. They also have the elastic bottom and drawcord with locking system to let you get a tight fit around your patio furniture or BBQ grill. Our Ultima seating, table, and ottoman covers also have buckle straps on them, givign you the most secure fit possible. All Ultima covers come with our industry-leading 7-year warranty.
2) How do your outdoor furniture covers differ from others?
Let's start with our CoverMates Select
covers. For an economical option to your patio furniture, you won't find a better cover on the market. They're made with composite non-woven materials and can match virtually any outdoor decor. Since we only use 3 layers in our Select covers, they're very light weight. But don't let that fool you -- the quality of material we use is what sets them apart, as they're still thicker and heavier than many 4 and 5-layer designs. Like all our covers, they're made to resist the UV rays of the sun, but we also include a special water-resistant film as the inner layer of our Select covers. This blocks almost all moisture from getting through to the item you're covering. And even if some does come through, the breathable design lets it evaporate right out. We have designed additional sewn in straps for tying to furniture legs, a locking drawcord for a tight fit, and a velcro closure to keep your straps and drawcord from dragging the ground and getting dirty.
Then we have our CoverMates Classic
covers. They're made from commercial grade 12-gauge vinyl with a laminated polyester lining. You can find other 12-gauge vinyl covers in the marketplace, but there are also many 10-gauge and even 8-gauge products, so you need to be careful. Of course, the thicker the vinyl material, the more durable the covers will be. Also, polyester is better as a lining than fleece. When fleece gets wet, it is very difficult to dry. In addition, rodents like fleece because it's warm in winter and they even like to eat it. Finally, polyester is preferred over fleece because it does not come apart. Classic covers also have built in air vents to provide good air circulation, reducing the chance of mold and mildew. The bottom of the cover has strong elastic to hug your outdoor patio furniture.
Our CoverMates Elite
collection of covers are very innovative and unique. These covers are made from polyester, with a specially applied coating to the yard that repels water and is highly water resistant. Polyester is a great fabric for covers because it's lightweight and is used by many people year round to protect their furniture and gas grills
. Polyester breathes, which is good for your furniture because it allows moisture from rain and snow to escape and the heat from the sun to dissipate. Our Elite collection has built in air vents to provide good airflow. This is important to reduce the possibility of mold and mildew. Also, our Elite covers have an elastic bottom with special draw cords that allow you to pull the bottom tight and secure it around the outdoor furniture
or grill your covering and then lock the draw cords in place with our special locking system. Unlike vinyl, polyester stays soft and rich feeling through all four seasons. Vinyl tends to get hard and brittle and may even crack during the cooler winter months.
Finally, there's our CoverMates Ultima
covers, our most premium line. These covers are for people who want the absolute best in protection for their patio furniture or grill. While our Elite covers are made from stock-dyed polyester, Ultima cover use solution-dyed polyester. This means that the color is applied throughout the material, not just on the surface, giving it better color consistency. It also increases water and fade-resistance - in fact, our Ultima covers have 2X as much water and fade-resistance as other covers on the market! These covers have the mesh vents for breathability like our Classic and Eltie collections, but we discreetly cover them in the Ultima line so they blend in with the rest of your cover. They also have the elastic band and drawcord with locking system like Elite covers, but we also include buckle strap systems on Ultima seating, table, and ottoman covers.
3) I live in the North where winters are bad. Which protective cover should I use?
If the furniture is going to be subjected to harsh winter conditions with a lot of snow (in the North) or rain (Northwest), we can recommend either the Classic or Elite collection because they are both highly water-resistant. However, the Classic vinyl material has proven to offer superior protection to water seepage when exposed to standing pools of water. For extremely windy conditions, our Elite and Ultima covers have a better chance of staying securely on the furniture because of our special pull cord and locking mechanism feature.
4) Do patio table and chair covers come with a hole for the umbrella?
Our Classic, Eltie, and Ultima collections have outdoor table and chair covers
that come with our unique Covertible 2-in-1 feature. These protective covers have a special circular lid in the center that snaps in place. If you have an umbrella that you want to keep in the table, simply unsnap the lid, tuck it under the cover, unzip the cover and wrap it around the umbrella, then zip the cover back up. If you don't have an umbrella, or are storing the umbrella in another place, just leave the lid snapped and put the cover over the table and chair set. It's a 2-in-1 feature only available at The Cover Store!
5) How do I measure for my outdoor patio furniture or grill cover?
Finding the proper size cover is very important to the overall protection of your patio furniture and grill. It is always best to select the smallest cover that is slightly larger than the dimensions of the furniture you're trying to cover. Obviously, covers that are too small will not provide adequate protection for your valuable furniture. Additionally, they will be pulled too tightly which will cause harm to the materials. On the other hand, covers that are too large will not allow for a tight secure fit because they will be too loose. This will create pockets for standing water and ballooning problems on windy days. All our material lines are made from flexible material that will go over and conform to your outdoor furniture and bbq grill. Then the strong elastic bottom and pull cords on the Elite and Ultima collections or the elastic bottom on the Classic collection pulls in to "grab" the furniture for a more custom fit. And if you're using our Select collection, you can simpyl use the tie-down straps to keep it securely fixed to your furniture.
6) Do you make custom patio furniture covers?
At the present time, we are not taking orders for custom size outdoor covers. However, we have over 60 new items that will be arriving during the next few months. So if you can't find what you're looking for, check back with us in a few weeks.
7) If I buy an outdoor patio cover and it doesn't fit or I don't like it, can I return it?
Absolutely, you can return it. The Cover Store has a 30-Day No Questions Asked
return policy for this reason. Many times, you are really not going to know how a cover is going to fit or whether you're going to be satisfied until you try it. If you are not happy for any reason, we will either exchange it or refund your money.
8) How do I return a product?
We make it simple to return products purchased from The Cover Store. Our Return Policy
link provides a step-by-step procedure for what you do and what we do during this process.
9) Do I pay the shipping charges if I decide to return the cover?
Yes, you do pay the shipping
to get the product back to us, unless the reason for the return is due to our mistake.
10) Do you have Free Shipping?
No, we do not offer Free Shipping. Our commitment is to offer our customers the best possible factory-direct pricing on our products, thus saving them money. We don't play games with shipping. We don't raise the price of our products to cover shipping costs and then ship them free of charge to our customers! We also don't set the shipping charge based on the amount of money you spend with us since that's not how shipping charges are actually calculated. At The Cover Store, you pay the same shipping cost we pay. Your charges will be based on the weight of your order and where your order is being shipped to.
11) How do you ship your outdoor covers?
The Cover Store uses UPS Ground service to deliver the majority of our shipments. If you require another or a faster level of service, we also have UPS Next Day, 2nd Day and 3rd Day Select levels of service, as well as the United States Postal Service. After making your product selection, you can choose your shipping preference using our drop down menu to select the particular service you desire. Unless specified by you, we will determine the most efficient method of shipping your order. For example, light shipments may be sent via USPS instead of UPS. Also, since UPS does not deliver to P.O. Boxes, we will use the Post Office to deliver those orders.
12) Do you ship outside of the continental United States?
Yes - we currently ship to the 50 US states and Canada. For our all-inclusive Canadian shipping policies, see our shipping policy
13) When will I receive my order?
We ship 1-2 business days from the day we receive your order. Add to this number the amount of days UPS will take to deliver. (See the UPS Ground Shipment Time Chart for normal delivery times to your area.)
14) Is a signature required for UPS deliveries?
No, there does not have to be someone present to sign for the delivery. UPS will use common sense when making the delivery and the driver will attempt to put the package in a safe, dry location, usually inside the door or on the porch or patio.
15) I bought a cover from you, but it hasn't arrived yet. What do I do?
When your order leaves our facility you are sent a shipment confirmation notice, including a shipment tracking number. Go to UPS.com's tracking page
, enter your tracking number in the box, and you'll get up-to-date information regarding your shipment. If you have any questions, please feel free to call our toll free number at 866-889-8896.
16) I want to buy a cover for someone else. Can I buy it using my credit card, but have it shipped to another address?
Yes, we ship to locations which are different than the "Bill To" address. Outdoor patio furniture covers and barbecue grill covers make perfect gifts!
17) How can I place an order?
There are two ways that an order can be placed. The shopping cart on our website is a fast, easy and secure way to place an order. Or, if you would like to speak to a customer service representative, you can call our toll free number at 1-866-889-8896 and place your order with us.
18) Is your website secure?
SSL is the de facto standard for creating a secure, encrypted link between a Web server and a browser, thus securing safe passage of sensitive information, such as credit card numbers. The Cover Store uses SSL as a means to protect online transactions with our customers. Once a secure connection is established, SSL encrypts information sent from your browser to the Web server. There are two ways you can tell that our web site is secured. In the address bar, you will see an "https://" prefix in the URL. Also, in the browser's status bar, you'll see a key or padlock icon indicating that our web site is secure.
19) How do I contact customer service regarding other questions that are not listed here?
We love talking about outdoor patio furniture covers and grill covers so our customer service department is always ready to answer any questions you may have. Our Customer Service Department is available Monday through Friday, from 8:30am to 6:00pm central standard time.
You can contact us by the following means:
20) What forms of payment are accepted?
We accept Visa, MasterCard, American Express, and Discover credit cards.
21) Will I be charged tax?
Since we are located in Carrollton, Texas, we're required by law to charge sales tax if you live in Texas. You won't be charged sales tax if you live in any other state.
22) How do I cancel or change my order?
We hope you won't cancel your order with us. But if you do have to cancel your order, you can call our customer service department at 1-866-889-8896 and a representative will assist you. This also applies if you'd like to change your order.
23) Do your patio furniture covers come with a warranty?
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Yes, we have some of the best warranties in the industry! Our CoverMates Select
collection comes with a 1-year warranty; our CoverMates Classic
collection comes with a 2-year warranty; our CoverMates Elite
collection comes with a 3-year warranty; and our CoverMates Ultima
collection comes with an industry-leading 7-year warranty.