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Frequently Asked Questions


  1. What's the difference between all of the CoverMates™ covers?
  2. Do your covers come with a warranty?
  3. What colors of outdoor furniture covers are available?
  4. How do your outdoor furniture covers differ from others?
  5. I live in the North where winters are bad. Which protective cover should I use?
  6. Do your outdoor table and chair set covers come with a hole for the umbrella?
  7. How do I measure for my outdoor patio furniture or grill cover?
  8. Do you make custom covers?
  9. Do you offer free shipping or competitor pricing (eg. price matching)?
  10. Can I use a discount code or coupon for The-Cover-Store.com that I found on a third-party website?
  11. How do you ship your outdoor covers?
  12. Do you ship outside of the continental United States?
  13. How can I place an order?
  14. Is your website secure?
  15. Are your products available for purchase in any stores or through a print catalogue?
  16. What forms of payment are accepted?
  17. Can I purchase a cover using my credit card and have it shipped to another address?
  18. Will I be charged sales tax?
  19. When will I receive my order?
  20. Is a signature required for UPS deliveries?
  21. What should I do if my order hasn’t arrived yet?
  22. Can I return a cover I don’t like or that doesn’t fit?
  23. Do I pay the shipping charges if I decide to return the cover?
  24. How do I cancel or change my order?
  25. How do I change or cancel an order I placed through Amazon?
  26. How do I clean my cover?
  27. How do I contact customer service regarding other questions that aren't listed here?

 

1) What's the difference between all of the CoverMates™ covers?

The CoverMates™ Select line of indoor/outdoor covers is designed to provide quality protection at an economical price. Made from 3 layers of composite non-woven materials, these covers are thicker than many 4 and 5-layer covers on the market, yet still lighter in weight. An interior water-repellent film and overall breathable design actively divert moisture to prevent mold and mildew. The Select collection also features four tie straps and 360◦ auto-locking drawcord system for a secure fit, as well as finished interior seaming to prevent fraying. Select covers are intended for limited exposure to extreme weather and/or direct sunlight, and are backed by a 1-year warranty. PLEASE NOTE: Some of the features listed may not be available on all Select covers due to specific design requirements of the product..

Effectively blending sustainability and value without compromising style, the CoverMates™ Classic collection of covers is made with water-proof commercial 12-gauge Vinyl and lined with laminated Polyester versus more commonly used Fleece, which is difficult to dry and a haven for rodent infestation. Classic covers have a 360◦ elastic hem to secure fit and built-in air vents necessary to reduce mold and mildew. All Classic covers are UV-ray and fade resistant and come with a 2-year warranty. PLEASE NOTE: Some of the features listed may not be available on all Classic covers due to specific design requirements of the product.

Our #1 best-selling collection, CoverMates™ Elite covers are constructed from woven 300-denier Polyester for all season use. Elite covers are backed by a PVC-free, water-resistant Polyurethane coating and feature built in air vents to prevent mold and mildew, as well as an elastic bottom hem and drawcord locking system to provide a snug, secure fit. Our Elite covers are backed by 3-year warranty. PLEASE NOTE: Some of the features listed may not be available on all Elite covers due to specific design requirements of the product.

Made from 300-denier Polyester and backed by PVC-free water-resistant Polyurethane coating, the CoverMates™ Ultima collection offers all the benefits of Elite - with more advanced features and performance. Ultima covers are solution-dyed; meaning the Polyester fibers are dyed before they are woven together for superior fade resistance. Ultima covers also feature covered mesh vents to prevent mold and mildew; rot-resistant thread, rust-free hardware and double-stitched seams to maximize longevity; and an elastic hem and buckle locking system to ensure stability. The Ultima collection is guaranteed by a 7-year best-in-class warranty. PLEASE NOTE: Some of the features listed may not be available on all Ultima covers due to specific design requirements of the product.

Luxury-class aesthetic and top-ranked performance, our CoverMates™ Prestige collection is the crème de la crème of outdoor furniture covers. Made from 900-denier Polyester – currently the highest denier on the market – and backed by eco-friendly waterproof coating, each cover is constructed with solution-dyed Polyester for optimal colorfastness. Built-in front and back covered vents initiate air circulation to prevent mold and mildew, while a drawcord locking system and 4-corner buckle straps maintain stability under harsh conditions. The Prestige collection of covers offers a quality-confident 7-year best-in-class warranty. PLEASE NOTE: Some of the features listed may not be available on all Prestige covers due to specific design requirements of the product.

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2) Do your covers come with a warranty?

Yes - we have some of the best outdoor furniture and vehicle warranties in the industry!

CoverMates™ Outdoor Furniture Cover Warranties
CoverMates™ Select – 1 Year warranty
CoverMates™ Classic – 2 Year warranty
CoverMates™ Elite – 5 Year warranty
CoverMates™ Ultima – 7 Year warranty
CoverMates™ Prestige – 7 Year warranty

CoverMates™ Vehicle Cover Warranties
CoverMates™ Select Basic – 2 Year warranty
CoverMates™ Classic – 2 Year warranty
CoverMates™ Select – 4 Year warranty
CoverMates™ Elite + – 4 Year warranty
CoverMates™ Elite – 5 Year warranty
CoverMates™ Ultima – 7 Year warranty

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2) What colors of outdoor covers are available?

CoverMates™ Select – beige
CoverMates™ Classic – black and hunter green
CoverMates™ Elite – black, khaki and hunter green
CoverMates™ Ultima – black, grey, sage green and tan
CoverMates™ Prestige – stone and clay

NOTE: Color options are presented by material collection and are not available in all product categories. Please contact us with any questions you may have.

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4) How do your outdoor furniture covers differ from others?

CoverMates™ Select covers are high in quality, low in cost and offer flexible indoor/outdoor protection, setting them apart from other comparable covers of this market segment.
CoverMates™ Classic covers are designed with water-proof, commercial 12-gauge Vinyl as opposed to the standard 8-10 gauge, and are lined with Polyester instead of fleece, due to its natural breathability and deterrent to rodents.
CoverMates™ Elite collection of outdoor furniture, grill, TV and powersports covers is made from breathable, water-repellent polyester, offering superior all-weather protection.
CoverMates™ Ultima covers are solution-dyed to offer premium colorfastness and lined with a Polyurethane coating to be 2x more water-resistance than other covers on the market.
CoverMates™ Prestige collection is designed with 900-denier, the highest denier on today’s outdoor cover market, and sets the standard for performance and style.

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5) I live in the North where winters are bad. Which protective cover should I use?

If your furniture is going to be subjected to harsh winter conditions with a lot of snow (in the North) or rain (Northwest), we recommend our CoverMates™ Classic cover collection due to its proven resistance to water and superior performance when exposed to standing pools of water. For extremely windy conditions, our CoverMates™ Ultima and CoverMates™ Prestige covers will offer optimal staying power thanks to reinforced security features like built-in buckle straps and drawcord locking system, available in both collections.

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6) Do your outdoor table and chair set covers come with a hole for the umbrella?

Select table and chair set covers in our CoverMates™ Classic, CoverMates™ Elite, and CoverMates™ Ultima collections come with our unique Convertible 2-in-1 feature. These protective covers have a special circular lid in the center that snaps in place. If you have an umbrella that you want to keep in the table, simply unsnap the lid, tuck it under the cover, unzip the cover and wrap it around the umbrella, then zip the cover back up. If you don't have an umbrella or are storing the umbrella in another place, just leave the lid snapped and put the cover over the table and chair set. It's a 2-in-1 feature available only at The-Cover-Store.com! Please see our CoverMates™ Table/Chair Sets to determine preference.

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7) How do I measure for my outdoor patio furniture cover?

Finding the proper size cover is very important to the overall protection of your patio furniture. Covers that are too small will not provide adequate protection, while covers that are too loose will create pockets for standing water and ballooning problems on windy days.

Check out our How to Measure page for specific instructions on finding the proper size for all of your outdoor product needs.

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8) Do you make custom patio furniture covers?

We do not offer custom color/size covers at this time.

We do, however, offer custom embroidery on orders of 20 covers or more. To learn more about this option, please view our Commercial Sales page.

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9) Do you offer free shipping or competitor pricing (eg. price matching)?

No - our commitment is to offer our customers the best possible everyday low pricing on our products, thus ultimately saving them money. Unlike many of our competitors, we don’t set the shipping charge based on your transaction total, and we won’t raise the price of our products to cover the shipping costs that we’re actually advertising as ‘free’.

At The-Cover-Store.com you pay the same shipping cost that we pay. Your shipping charges are based on the weight, size and destination of your order.

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10) Can I use a discount code or coupon for The-Cover-Store.com that I found on a third-party website?

The-Cover-Store.com is not affiliated with any third-party coupon or promotional sites. Only non-expired, unused codes distributed directly by/from The-Cover-Store.com qualify as valid for redemption.

All codes must be keyed into the ‘Promo Code’ field during the checkout process on The-Cover-Store.com website to qualify as valid and redeemable.

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11) How do you ship your outdoor covers?

The-Cover-Store.com uses UPS Next Day, 2nd Day, 3rd Day Select and Ground services, as well as the United States Postal Service. You can select the shipping method of your choice during the checkout process.

NOTE: UPS does not deliver to P.O. boxes, so USPS will be used for those orders.

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12) Do you ship outside of the continental United States?

Yes - we currently ship to the 50 US states and Canada. For info on our all-inclusive Canadian shipping policies, see our shipping policy page.

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13) How can I place an order?

The shopping cart on our website is a fast, easy and secure way to place an order. You are also welcome to place an order with one of our live cover experts by calling toll free 1-866-889-8896.

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14) Is your website secure?

Yes - The-Cover-Store.com uses SSL: the industry standard for creating a secure, encrypted link between a web server as a means to protect online transactions and sensitive information like credit card numbers.

There are 2 ways you can tell that our website is secured. Once you begin the check-out process, (1) you'll see an "https://" prefix in the URL of the address bar, and (2) you'll see a key or padlock icon in the browser status bar indicating that our website is secure.

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15) Are your products available for purchase in any stores or through a print catalogue?

Currently, our products are only available for purchase through our secure website or by contacting a live cover expert, toll free at 1-866-889-8896.

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16) What forms of payment are accepted?

We accept Visa, MasterCard, American Express and Discover credit cards, as well as PayPal.

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17) Can I purchase a cover using my credit card and have it shipped to another address?

Yes - we ship to locations that are different than the ‘Bill To’ address. This is especially helpful when shipping gifts!

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18) Will I be charged sales tax?

You will only be charged sales tax if you are resident of Texas. The-Cover-Store.com is located in Texas and is required by law to charge sales tax to same-state residents.

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19) When will I receive my order?

All orders are generally processed within 2 hours of being placed and shipped within 1-2 business days.
Please review the UPS Ground Shipment Time Chart for normal delivery times to your area.

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20) Is a signature required for UPS deliveries?

No - a signature is not automatically required. However, UPS will ultimately determine if a drop-off location is sufficient (safe) based on their standards and may require someone to sign for the package.

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21) What should I do if my order hasn’t arrived yet?

When your order leaves our facility, a shipment confirmation and tracking number will be emailed to you. To determine ETA, please check our Track My Order page, or you can visit UPS Tracking or USPS Tracking to track your order using the tracking number provided in the shipment confirmation email. If you have any questions at all, please feel free to call our toll free number at 1-866-889-8896.

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22) Can I return a cover I don’t like or that doesn’t fit?

Yes - you can absolutely return it! The-Cover-Store.com offers a 30-day no-questions-asked return policy for a full product refund. Our simple Return Form will guide you through the entire return process.

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23) Do I pay the shipping charges if I decide to return the cover?

Yes - please review our Shipping Policies for further details.

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24) How do I change or cancel my order?

Once your order has been processed in our system, it cannot be cancelled or changed. This generally occurs within two hours of placing your order. To cancel or change, contact us IMMEDIATELY by completing the contact form. If you have any questions, please call 1-866-889-8896 M - F, 8:30am - 6:00pm CST.
NOTE: We cannot guarantee your request will be accepted. Once our warehouse has processed your order, it cannot be cancelled or modified.

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25) How do I change or cancel an order I placed through Amazon?

You will need to log into your Amazon account to change or return your order. Amazon will email you an authorization number within 24 hours along with further instructions for your return.

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26) How do I clean my cover?

For light cleaning, use a garden hose to wash cover. For thorough cleaning, use a sponge or bristle brush, a mild soap and warm water. Allow cover to dry completely before folding and/or storing in a dry area. Do not wash in the washing machine.

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27) How do I contact customer service regarding other questions that aren't listed here?

We would love to hear from you! Please feel free to contact us anytime via our simple contact form. Alternatively, a live cover expert is available to help you Monday-Friday, 8:30am to 6:00pm CST by calling toll free 1-866-889-8896.

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