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Frequently Asked Questions


  1. What's the difference between your CoverMates™ Select, CoverMates™ Classic, CoverMates™ Elite and your CoverMates™ Ultima patio furniture and BBQ grill covers?
  2. What colors of outdoor patio furniture covers are available?
  3. How do your outdoor furniture covers differ from others?
  4. I live in the North where winters are bad. Which protective cover should I use?
  5. Do your patio table and chair covers come with a hole for the umbrella?
  6. How do I measure for my outdoor patio furniture or grill cover?
  7. Do you make custom patio furniture covers?
  8. If I buy an outdoor patio cover and it doesn't fit or I don't like it, can I return it?
  9. How do I return a product?
  10. Do I pay the shipping charges if I decide to return the cover?
  11. Do you have Free Shipping?
  12. How do you ship your outdoor covers?
  13. Do you ship outside of the continental United States?
  14. When will I receive my patio furniture cover order?
  15. Is a signature required for UPS deliveries?
  16. I bought a cover from you, but it hasn't arrived yet. What do I do?
  17. I want to buy a cover for someone else. Can I buy it using my credit card, but have it shipped to another address?
  18. How can I place an order?
  19. Is your website secure?
  20. How do I contact customer service regarding other questions that aren't listed here?
  21. What forms of payment are accepted?
  22. Will I be charged tax?
  23. How do I cancel or change my order?
  24. Do the covers come with a warranty?
  25. How do I clean my cover?

 

1) What's the difference between your CoverMates™ Select, CoverMates™Classic, CoverMates™ Elite and your CoverMates™ Ultima patio furniture and BBQ grill covers?

The CoverMates™ Select line of outdoor covers is designed to provide maximum value while offering quality protection. These covers are made from 3 layers of composite non-woven materials. The outside is made to be UV-resistant, preventing damage to fabrics or finishes by the sun's rays. The inside has a water-resistant film that blocks almost all moisture from coming through. This, combined with the breathable design, makes moisture evaporate right out, preventing mold or mildew which can cause damage. The thickness and total weight of our Select material also sets it apart. While it only uses 3 layers, it's still heavier and thicker than many 4 and some 5-layer products on the market. We also include features like straps on the inside for tying to furniture legs, an auto-locking drawcord for a tight fit, and a discreet Velcro closure to keep ties and cords from dragging the ground and getting dirty.

Our CoverMates™ Classic collection of patio furniture and barbeque grill covers are made from traditional vinyl material, also known as PVC, in a hunter green color. The vinyl is a heavy, commercial grade 12-gauge material with a laminated polyester lining. Polyester is better as a lining when compared to fleece. When fleece gets wet, it's very difficult to dry. In addition, rodents like fleece because it's warm and they even like to eat it. You don't want these critters creating a home under your patio chair cover! Finally, polyester is preferred over fleece because it doesn't come apart. Classic covers have built-in air vents to provide good air circulation, reducing the risk of mold and mildew. They also have strong elastic bottoms to hug whatever they are covering. All CoverMates™ Classic covers come with a 2-year warranty.

Our CoverMates™ Elite outdoor furniture and grill cover collection is made from stock-dyed polyester with a special coating applied to the yarn, which helps to repel water. Polyester is a great fabric for protective outdoor patio, lawn and garden covers and is our most popular because it's lightweight and used by many people year-round to protect their outdoor furniture. Polyester breathes, which is good for your furniture because it allows moisture from rain and snow to escape and the heat from the sun to dissipate. Our Elite collection has built in air vents to provide good airflow. This is important to reduce the chance of mold and mildew. Also, our Elite covers have an elastic bottom with special drawcords that allow you to pull the bottom tight and securely around the furniture you're covering and then lock the drawcords in place with our special locking system. Unlike vinyl, polyester stays soft and rich feeling through all 4 seasons. Vinyl tends to get hard and brittle during the winter months and sometimes can even crack. All CoverMates™ Elite covers come with a 3-year warranty.

Finally, our CoverMates™ Ultima patio furniture and grill covers take our Elite line and give it a few upgrades. Instead of the stock-dyed polyester that Elite uses, Ultima has solution-dyed polyester. This means that the color is applied through the whole material, not just on the surface. This lets the cover hold its color better and gives it stronger water and UV-resistance properties. Like Elite, our Ultima covers have mesh vents for breathability, but they're discreetly covered to blend in with the rest of your cover. They also have the elastic bottom and drawcord with locking system to let you get a tight fit around your patio furniture or BBQ grill. Our Ultima seating, table, and ottoman covers also have buckle straps on them, giving you the most secure fit possible. All CoverMates™ Ultima cover come our industry-leading 7-year warranty.

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2) What colors of outdoor patio furniture covers are available?

At The Cover Store, you have multiple colors to choose from - our CoverMates™ Select collection is made with composite nonwoven materials and comes in beige; CoverMates™ Classic collection is made from traditional vinyl and comes in hunter green; our CoverMates™ Elite collection is made from stock-dyed polyester and comes in khaki (beige) and hunter green; and our CoverMates™ Ultima collection is made from solution-dyed polyester and comes in grey, sage green, and tan.

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3) How do your outdoor furniture covers differ from others?

Let's start with our CoverMates™ Select covers. For affordable protection of your patio accessories, you won't find a better cover on the market. They're made with composite non-woven materials and come in a nice beige color that can match virtually any outdoor décor. Since we only use 3 layers in our Select covers, they're very light weight. But don't let that fool you - the quality of material we use is what sets them apart, as they're still thicker and heavier than many 4 and 5-layer designs. Like all our covers, they're made to resist the UV rays of the sun, but we also include a special water-resistant film as the inner layer of our Select covers. This blocks almost all moisture from getting through to the item you're covering. And even if soem does, the breathable design lets it evaporate right out. We also include sewn in straps for tying to furniture legs, a locking drawcord for a tight fit, and a Velcro closure to keep your straps and drawcord from dragging the ground and getting dirty.

Then we have our CoverMates™ Classic covers. They're made from commercial grade 12-gauge vinyl with a laminated polyester lining in a hunter green color. You can find other 12-gauge vinyl covers in the marketplace, but there are also many 10-gauge and even 8-gauge products, so you need to be careful. Of course, the thicker the vinyl material, the more durable the covers will be. Also, polyester is better as a lining than fleece. When fleece gets wet, it's very difficult to dry. In addition, rodents like fleece because it's warm in winter and they even like to eat it. Finally, polyester is preferred over fleece because it doesn't come apart. Classic covers also have built in air vents to provide good air circulation, reducing the chance of mold and mildew. The bottom of the cover has strong elastic to hug your outdoor patio furniture.

Our CoverMates™ Elite collection of covers are very innovative and unique. These covers are made from stock-dyed polyester with a specially applied coating to the yarn that repels water. Polyester is a great fabric for covers because it's lightweight and used by many people year-round to protect their furniture and gas grills. Polyester breathes, which is good for your furniture because it allows moisture from rain and snow to escape and the heat from the sun to dissipate. Our Elite collection has built-in air vents to provide good airflow. This is important to reduce the possibility of mold and mildew. Also, our Elite covers have an elastic bottom with special draw cords that allow you to pull the bottom tight and secure it around the outdoor furniture or grill you're covering and then lock the drawcords in place with our special locking system. Unlike vinyl, polyester stays soft and rich feeling through all 4 seasons. Vinyl tends to get hard and brittle and may even crack during the cooler winter months.

Finally, there's our CoverMates™ Ultima covers, our most premium line. These covers are for people who want the absolute best in protection for their patio furniture or grill. While our Elite covers are made from stock-dyed polyester, Ultima covers use solution-dyed polyester. This means that the color is applied throughout the material, not just on the surface, giving it better color consistency. It also increase water and fade-resistance - in fact, our Ultima covers have 2x as much water and fade-resistance as other covers on the market! These covers have the mesh vents for breathability like our Classic and Elite collections, but we discreetly cover them in the Ultima line so they blend in with the rest of your cover. They also have the elastic band and drawcord with locking system like Elite covers, but we also include buckle strap systems on Ultima seating, table, and ottoman covers.

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4) I live in the North where winters are bad. Which protective cover should I use?

If the furniture is going to be subjected to harsh winter conditions with a lot of snow (in the North) or rain (Northwest), we recommend either the Classic or Elite collection because they are both highly water-resistant. However, the Classic vinyl material has proven to offer superior protection to water seepage when exposed to standing pools of water. For extremely windy conditions,our Elite and Ultima covers a better chance of staying securely on the furniture because of our special pull cord and locking mechanism feature.

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5) Do patio table and chair covers come with a hole for the umbrella?

Our Classic, Elite, and Ultima collections have table set coversthat come with our unique Covertible 2-in-1 feature. These protective covers have a special circular lid in the center that snaps in place. If you have an umbrella that you want to keep in the table, simply unsnap the lid, tuck it under the cover, unzip the cover and wrap it around the umbrella, then zip the cover back up. If you don't have an umbrella or are storing the umbrella in another place, just leave the lid snapped and put the cover over the table and chair set. It's a 2-in-1 feature only available at The Cover Store!

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6) How do I measure for my outdoor patio furniture or grill cover?

Finding the proper size cover is very important to the overall protection of your patio furniture and grill. It's always best to select the smallest cover that is slightly larger than the dimensions of the furniture you're trying to cover. Obviously, covers that are too small will not provide adequate protection for your valuable furniture. Additionally, they'll be pulled too tightly, which will cause harm to the materials. On the other hand, covers that are too large won't allow for a tight, secure fit because they'll be too loose. This will create pockets for standing water and ballooning problems on windy days. Our CoverMates™ Select, CoverMates™ Classic, CoverMates™ Elite and CoverMates™ Ultima lines are made from flexible material that'll go over and conform to your outdoor furniture and BBQ grill. Then the strong elastic bottom and pull cords on the Elite and Ultima collections or the elastic bottom on the Classic collection pulls in to grab the furniture for a more custom fit.

Check out our How to Measure page for specific instructions on measuring for outdoor patio chairs , patio table covers , barbeque grills, etc.

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7) Do you make custom patio furniture covers?

We do! To learn all about our commercial program, visit our Commercial Sales page.
 
 
 

8) If I buy an outdoor patio cover and it doesn't fit or I don't like it, can I return it?

You can absolutely return it! The Cover Store has a 30-day no-questions-asked return policy for this reason. Many times, you really aren't going to know how a cover's going to fit or whether you're going to be satisfied until you try it. If you're not happy for any reason, we'll either exchange it or refund your money. 
 
 
 

9) How do I return a product?

We make it simple to return products purchased from The Cover Store. Our Return Policy link provides a step-by-step procedure for what you do and what we do during this process. 
 
 
 

10) Do I pay the shipping charges if I decide to return the cover?

Yes, you do pay the shipping to get the product back to us unless the reason for the return is due to our mistake.
 
 
 

11) Do you have Free Shipping?

No, we do not offer Free Shipping. Our commitment is to offer our customers the best possible factory-direct pricing on our products, thus saving them money. We don't play games with shipping. We don't raise the price of our products to cover shipping costs and then ship them free of charge to our customers! We also don't set the shipping charge based on the amount of money you spend with us, since that's not how shipping charges are actually calculated. At The Cover Store, you pay the same shipping cost we pay. Your charges will be based on the weight of your order and where your order is being shipped to.
 
 
 

12) How do you ship your outdoor covers?

The Cover Store uses UPS Ground service to deliver the majority of our shipments. If you require another or a faster level of service, we also have UPS Next Day, 2nd Day and 3rd Day Select levels of service, as well as the United States Postal Service. After making your product selection, you can choose your shipping preference using our drop down menu to select the particular service you desire. Unless specified by you, we will determine the most efficient method of shipping your order. For example, light shipments may be sent via USPS instead of UPS. Also, since UPS does not deliver to P.O. boxes, we will use the post office to deliver those orders.
 
 
 

13) Do you ship outside of the continental United States?

Yes - we currently ship to the 50 US states and Canada. For info on our all-inclusive Canadian shipping policies, see our shipping policy page.
 
 
 

14) When will I receive my order?

We ship in 1-2 business days from the day we receive your order. Add to this number the amount of days UPS will take to deliver. (See the UPS Ground Shipment Time Chart for normal delivery times to your area.)
 
 
 

15) Is a signature required for UPS deliveries?

No, there doesn't have to be someone present to sign for the delivery. UPS will use common sense when making the delivery and the driver will attempt to put the package in a safe, dry location, usually inside the door or on the porch or patio. 
 
 
 

16) I bought a cover from you, but it hasn't arrived yet. What do I do?

When your order leaves our facility, you're sent a shipment confirmation notice, including a shipment tracking number. Go to UPS.com's tracking page, enter your tracking number in the box, and you'll get up-to-date information regarding your shipment. If you have any questions, please feel free to call our toll free number at 866-889-8896. 
 
 
 

17) I want to buy a cover for someone else. Can I buy it using my credit card but have it shipped to another address?

Yes, we ship to locations which are different than the Bill To address. Outdoor patio furniture covers and barbecue grill covers make perfect gifts! 
 
 
 

18) How can I place an order?

There are 2 ways that an order can be placed. The shopping cart on our website is a fast, easy and secure way to place an order. Or, if you'd like to speak to a customer service representative, you can call our toll free number at 1-866-889-8896 and place your order with us.
 
 
 

19) Is your website secure?

SSL is the de facto standard for creating a secure, encrypted link between a web server and a browser, thus securing safe passage of sensitive information like credit card numbers. The Cover Store uses SSL as a means to protect online transactions with our customers. Once a secure connection is established, SSL encrypts information sent from your browser to the web server. There are 2 ways you can tell that our website is secured. In the address bar, you'll see an "https://" prefix in the URL. Also, in the browser's status bar, you'll see a key or padlock icon indicating that our website is secure.
 
 
 

20) How do I contact customer service regarding other questions that aren't listed here?

We love talking about outdoor patio furniture covers and grill covers so our customer service department is always ready to answer any questions you may have. Our customer service department is available Monday through Friday from 8:30am to 6:00pm central standard time.
 
You can contact us by the following means:
Email: info@the-cover-store.com
Phone: 1-866-889-8896
Fax: 972-380-5488
 
 
 

21) What forms of payment are accepted?

We accept Visa, MasterCard, American Express, and Discover credit cards.
 
 
 

22) Will I be charged tax?

Since we're located in Carrollton, Texas, we're required by law to charge sales tax if you live in Texas. You won't be charged sales tax if you live in any other state.
 
 
 

23) How do I cancel or change my order?

We hope that you won't cancel your order with us. But if you do have to cancel your order, you can call our customer service department at 1-866-889-8896 and a representative will assist you. This also applies if you would like to change your order.
 
 
 

24) Do your patio furniture covers come with a warranty?

Yes, we have some of the best warranties in the industry! Our CoverMates™ Select collection comes with a 1-year warranty; our CoverMates™ Classic vinyl collection comes with a 2-year warranty; our CoverMates™ Elite stock-dyed polyester collection comes with a 3-year warranty; and our CoverMates™ Ultima solution-dyed polyester collection comes with an industry-leading 7-year warranty. 
 

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25) How do I clean my cover?

To minimize deep and vigorous cleaning, use a garden hose once a month to wash off the cover. This will keep dust, dirt and other contaminates from becoming embedded in the material. Generally, a more thorough cleaning with a sponge or soft bristle brush and mild liquid soap and warm water can be done once per year to keep your cover looking great. Avoid using products that contain harsh chemicals such as bleach and scrubbing items such as stiff bristle brushes and abrasive cleaning pads. These can damage the surface of the fabric and reduce the superior water-resistance of the cover.
 

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