FAQs on Returns
How long do I have to return an item?
We give you a full 30 days from the date of your invoice (shipping date, not purchase date) to return an item to us. We feel this is more than sufficient time to determine if the item is right for your needs.
How do I calculate the 30 day return period?
The 30 day return period begins on the date of your invoice. To qualify for a return, you must ship your return back to us before the 30 days have passed from your invoice date.
Do I need to call you and get a Return Authorization Number?
No, you do not need to get our authorization before you send us your return. Just be sure that the return is within the 30 day return period (see above ) and you include a Return Form and write your invoice number on the outside of your return.
What should I include with my return?
In addition to the return item(s), you must also include a copy of our Return Form. Also, please clearly write your invoice number on the outside of the package.
Why is there a re-stocking charge if I don't include the Return Form with my return?
We receive hundreds of return and exchange packages from our customers. If the package is properly identified with an invoice number on the outside and a completed Return Form on the inside, it is very easy for us to process the return. Without that information, the process becomes a manual effort and takes much more time for us to identify the package.
Do I have to return my items using original packaging?
While we prefer to receive return items in their original packaging, it is not a requirement. If you don't have the box that the item was delivered in, package the item as best you can, making sure that the box will offer sufficient protection for the return trip.
Do I have to pay for return shipping?
Unless the reason for the return is our fault, we do ask our customers to pay any return shipping charges. Be aware that some competitors offer to pay the shipping charges for returns but have higher prices to allow for those extra costs. We do not practice this type of business and keep our factory direct prices as low as possible.
How do I make an exchange?
See our Return item and exchange for another size or color section for step-by-step instructions on how to make an exchange.
I received the incorrect item and/or incorrect quantities of items. What do I do?
Check the paperwork that was included with your shipment and compare the items that you received with the items on your paperwork. If they are the same, then the items you received were the items purchased in your shopping cart when you checked out on our website. You may return the items to us following our Instructions for Returns and Exchanges guidelines and immediately place a new order on our website for your desired item (shipping costs for the return and replacement order will be paid by you). If the item(s) you received are not the item(s) indicated on your paperwork, please contact Customer Service immediately at 866-889-8896 or email us at info@the-cover-store.com and we will rectify the problem.
How quickly will I receive my credit?
Once we have received your return it takes us from 7-10 working days to process it for credit. You should expect to see your credit on your statement in one to two billing cycles.
Where should I send my return package?
Address and send your return to:
The Cover Store
3328 Waypoint Drive
Carrollton, TX 75006
Attn: Returns & Exchanges
Be sure to include the Return Form with your return and clearly write your invoice number on the outside of the package.
What do I do if I have a defective item?
In the unfortunate event that you discover that an item is defective, please accept our apologies and see Instructions for Return of Wrong Item, Damaged or Defective. Actually, defective items fall under our two-year warranty and three-year warranty policies and will be handled using those guidelines. |
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