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Returns & Warranty Claims


Please use our easy, step by step process to begin an order return or warranty claim:

Frequently Asked Questions


HOW LONG DO I HAVE TO CHANGE OR CANCEL AN ORDER?

Once your order has been processed in our system, it cannot be cancelled or changed. This generally occurs within two hours of placing your order. To cancel or change, contact us IMMEDIATELY by completing the contact form. If you have any questions, please call 1-866-889-8896 M - F, 8:30am - 6pm CST. PLEASE NOTE: We cannot guarantee your request will be accepted. Once our warehouse has processed your order, it cannot be cancelled or modified.


HOW LONG DO I HAVE TO RETURN AN ORDER?

Merchandise purchased directly from The Cover Store website may be returned (for a refund in the original form of payment) within 30 days of purchase. All returns require a Return Merchandise Authorization (RMA) barcode label which can be generated above. Returns received without a RMA barcode label applied to the outside of the shipping box are subject to a 15% restocking fee. Please make sure barcode is VISIBLE and not covered by other labels or shipping tape. PLEASE NOTE: Original shipping charges are non-refundable. All Corporate/B2B orders and Covercraft orders (including but not limited to: custom vehicle covers, custom jet ski covers and custom windshield covers) are final and will not be processed for return.


HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED AND REFUNDED?

Refunds will be processed within approximately 7 to 14 business days after we receive your return. You will receive your refund in the original form of payment. PLEASE NOTE: Original shipping charges are non-refundable.


HOW LONG WILL A RE-ORDER TAKE TO PROCESS?

Re-orders are completed in a two-step process. First a Return Merchandise Authorization (RMA) is obtained for the original purchase. Then a new order can be placed at any time for the new size, style, or color you're wanting in its place. PLEASE NOTE: Shipping charges will apply for the new order.


RETURNING A PRODUCT PURCHASED FROM AMAZON.COM

To return a product purchased through Amazon.com, please log into your Amazon account to initiate the return request. You will be promptly emailed your authorization number within 24 hours along with further instructions for your return.


RETURNING A PRODUCT FROM CANADA

You will be refunded both the applicable product cost and GST/HST. Original Duty and Shipping charges will not be refunded.