Returns, Exchanges & Warranty Claims
Please use our easy, step by step process to begin a return, exchange or warranty claim:
Frequently Asked Questions
HOW LONG DO I HAVE TO RETURN AN ORDER?
We want you to be happy with your purchase. However, if for some reason the product does not work for your needs, you have 30 days to return and/or exchange the item. The 30 day period begins from the date on your invoice. Please note, we cannot accept returns of any custom Covercraft covers (including custom vehicle covers, custom Jetski covers and custom windshield sun shades) or for any custom corporate / B2B orders.
HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED AND REFUNDED?
Your refund will be processed once your return is received. Please note that it may take up to 7-14 business days after receipt for your refund to appear on your credit card statement.
EXCHANGES AND RE-ORDERS
Exchanges are completed in a two-step process. First a Return Merchandise Authorization (RMA) is obtained for the original purchase. Then a new order can be placed at any time for the new size, style, or color you're wanting in its place. Please note, shipping charges will apply for the new order.
RETURNING A PRODUCT PURCHASED FROM AMAZON.COM
To return a product purchased through Amazon.com, please log into your Amazon account to initiate the return request. You will be promptly emailed your authorization number within 24 hours along with further instructions for your return.
RETURNING A PRODUCT FROM CANADA
You will be refunded both the applicable product cost and GST/HST. Original Duty and Shipping charges will not be refunded.