Returns & Warranty Claims
Please use our easy, step by step process to begin an order return or warranty claim:
Frequently Asked Questions
HOW LONG DO I HAVE TO CHANGE OR CANCEL AN ORDER?
We want you to be happy with your purchase and your overall experience with The Cover Store. Should you need to change or cancel your order for any reason, please contact us immediately. PLEASE NOTE: In effort to fulfill our expedited shipping service, all orders are generally processed within 2 hours of being placed. Therefore, once our warehouse has processed your order, it cannot be changed or canceled.
HOW LONG DO I HAVE TO RETURN AN ORDER?
If for some reason the product does not work for your needs, you have 30 days to return the item for a full refund. The 30 day period begins from the date noted on the invoice that is included with the product shipment. PLEASE NOTE: All Corporate/B2B orders and Covercraft orders (including but not limited to: custom vehicle covers, custom jet ski covers and custom windshield covers) are final and will not be processed for return.
HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED AND REFUNDED?
Your refund will be processed once your return is received. PLEASE NOTE: It may take up to 7-14 business days after receipt for your refund to appear on your credit card statement.
HOW LONG WILL A RE-ORDER TAKE TO PROCESS?
Re-orders are completed in a two-step process. First a Return Merchandise Authorization (RMA) is obtained for the original purchase. Then a new order can be placed at any time for the new size, style, or color you're wanting in its place. PLEASE NOTE: Shipping charges will apply for the new order.
RETURNING A PRODUCT PURCHASED FROM AMAZON.COM
To return a product purchased through Amazon.com, please log into your Amazon account to initiate the return request. You will be promptly emailed your authorization number within 24 hours along with further instructions for your return.
RETURNING A PRODUCT FROM CANADA
You will be refunded both the applicable product cost and GST/HST. Original Duty and Shipping charges will not be refunded.