At The Cover Store, we stand behind what we know to be great products with our industry-leading warranty coverage. When purchasing from us, you can have complete confidence in the quality and craftsmanship of what we produce and sell.
View our product categories below to determine what type of coverage applies to your items of interest. For more detailed information on what our warranty terms cover, please click here.
What Our Warranties Cover
The Cover Store offers a variety of warranty coverage periods, based on the product category and material collections listed above. For the duration indicated, we warrant our products to be free from material defect and product construction and performance flaws not attributed to normal use.
A warranty term begins from the date of purchase and applies to the individual/company named on the The Cover Store invoice. Should we determine a defect in the material or our workmanship has taken place within the warranty period, we will, at our discretion, repair or replace the cover. We reserve the right to make the final determination on defects. Warranties are not transferable and are a limited liability to the original purchase price of the product.
What To Do
In the event of possible defect, please email us at email@example.com and provide us with your full name, address and phone number, as well as your invoice number and the date of purchase for the item in question. Also, please provide us with photographs of the item and the problem area, as this will help us in determining the issue at hand. Once your email has been received, you will be contacted within 1-2 business days with instructions on how to proceed with your return. Please review below to determine whether your claim is covered or not.
What Our Warranties Don't Cover
While our warranty programs are very generous, there are areas that aren't covered. We encourage you to carefully review the things that are not covered by our warranties so you have realistic expectations of the performance of our protective covers and storage items. These include normal wear from usage, weather-related damage, improper care, alteration, acts of God, misuse or abuse, as well as:
- Scratching - occurs from dust & dirt
- Fading - a natural reaction to UV rays
- Water-Resistance - our covers are highly water-resistant, but not waterproof. Waterproof covers are not breathable, and breathability is essential to preventing mold and mildew from developing underneath your covers, by allowing moisture from condensation and humidity to escape
- Staining - covers block stains, but may discolor from them
- Breathability - if not cleaned regularly, can become clogged
- Paint Damage - some finishes or re-painted surfaces will react to being covered
- Cloudy Surfaces - occur from clogged covers that haven't been cleaned
- Color Transfer - covering light color objects with dark or bright color covers
If you have any further questions, please feel free to contact us at firstname.lastname@example.org and we'd be happy to help.