Careers at Coverstore

Do you have a love for all things ecommerce? Have a passion for making a difference and seeing results? Come join our team!

Call Center Customer Service Representative

Cheerful, constructive, energetic and solution-focused interactions are what make our Customer Service Representative (CSR) successful. The CSR will provide professional and consultative customer support for company website transactions through inbound calls, online chat and email correspondence. Utilizing strong communication skills and a passion for customer service, the CSR is responsible for answering questions and resolving issues relating to online customers’ orders and accounts, website content, company information and policies, and other aspects of the customer experience. The CSR is the frontline support and will work collaboratively with other departments to provide personalized and exceptional customer services that drive satisfaction and loyalty.

The ideal candidate will fast track their learning of our businesses and dynamically make an immediate impact on the organization. The role requires a high level of autonomy, discipline and above all else, the highest level of commitment to customer service and customer success. Special consideration will be given to candidates with inbound call center experience in an ecommerce environment. We offer excellent benefits, paid time off, and a competitive salary starting at $14.50/hour withe the potential for $15/hour after 90 days.

This position involves, but is not limited to, the following responsibilities:

  • Responds to customer inquiries via inbound calls, emails, and on-line chats regarding product questions and/or existing orders.
  • Assists customers with product selection, answers basic questions, and suggests various available product options.
  • Assists customers with product exchanges/returns/warranty issues, as well as updating address information, providing tracking numbers and monitoring delivery date status.
  • Adds value for customers by building relationships and trust through customer interactions and solicits customer feedback to improve service.
  • Responds to customer complaints in a professional manner. Clarifies the customer's complaint; determines the cause of the problem; selects and explains the best solution to solve the problem; expedites correction or adjustment and follows up to ensure resolution.
  • Properly documents and summarizes all calls.
  • Assists with preparing product or service reports by collecting and analyzing customer information.
  • Other Duties:

  • Works overtime as needed.
  • Performs other operations and customer care duties as required.
  • Ideal candidates should have the following qualifications:

  • Minimum high school diploma.
  • Previous inbound call center experience of 1 year required
  • Ability to type 40wpm.
  • Proficient in Microsoft Suite of products: Excel, Word, Smartsheet, etc.
  • Excellent communication skills required, both verbal and written.
  • Must be able to multi-task; talk on the phone, type, summarize call notes, etc.
  • Demonstrates ability to consistently engage and connect with customers.
  • Has a smile in their voice and a positive attitude.
  • Possesses strong customer service and problem-solving skills.
  • Willingness to work overtime to include weekends during peak season.

  • Interested?

    Please provide your resume and a cover letter and fill out your application here.

    About Coverstore

    Coverstore is the premiere web-based retailer of outdoor furniture covers, as well as vehicle and indoor covers. Our goal is simple—to offer extraordinary protection for your everyday goods. By selling exclusively online, we are able to offer the largest collection of sizes, materials, colors, and protective covers found anywhere. Learn more about Coverstore here.

    We strive to provide our customers with an extraordinary online shopping experience. Join our team of energetic and passionate individuals and work in an entrepreneurial and inspiring environment. Our office and warehouse are located in Carrollton, Texas. We offer competitive compensation commensurate with experience, and comprehensive benefits including health, dental, vision, 401k, PTO and a generous employee discount.

    DC International is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by applicable law.