Careers at Coverstore

Do you have a love for all things ecommerce? Have a passion for making a difference and seeing results? Come join our team!

Call Center Customer Care Associate - Full Time

At DC International - home of the Coverstore.com and Leatherology.com, our customers and our employees are at the core of everything we do. Come join our team as a Customer Care Associate in our ecommerce inbound call center close to the North Dallas Tollway and Plano Parkway. Enjoy $15.50/hour or more based on experience, a collaborative team environment, and supportive leadership with no sales required.

Cheerful, constructive, energetic and solution-focused interactions are what make our Customer Care Associate (CCA) successful. The CCA will provide professional and consultative customer support for company website transactions through inbound calls, online chat and email correspondence. Utilizing strong communication skills and a passion for customer service, the CCA is responsible for answering questions and resolving issues relating to online customers’ orders and accounts, website content, company information and policies, and other aspects of the customer experience. The CCA is the frontline support and will work collaboratively with other departments to provide personalized and exceptional customer services that drive satisfaction and loyalty.

The ideal candidate will fast track their learning of our businesses and dynamically make an immediate impact on the organization. The role requires a high level of autonomy, discipline and above all else, the highest level of commitment to customer service and customer success. Special consideration will be given to candidates with inbound call center experience in an ecommerce environment. We offer excellent benefits, a competitive starting salary and paid time off.

This position involves, but is not limited to, the following responsibilities:

Responds to customer inquiries via inbound calls, emails, and on-line chats regarding product questions and/or existing orders.

Assists customers with product selection, answers basic questions, and suggests various available product options.

Assists customers with product exchanges/returns/warranty issues, as well as updating address information, providing tracking numbers and monitoring delivery date status.

Adds value for customers by building relationships and trust through customer interactions and solicits customer feedback to improve service.

Responds to customer complaints in a professional manner. Clarifies the customer's complaint; determines the cause of the problem; selects and explains the best solution to solve the problem; expedites correction or adjustment and follows up to ensure resolution.

Properly documents and summarizes all calls.

Assists with preparing product or service reports by collecting and analyzing customer information.

Performs other operations and customer care duties as assigned including working overtime as needed

Ideal candidates should have the following qualifications:

Minimum high school diploma.

Previous inbound call center experience of 1 year required.

Ability to type 40wpm.

Proficient in Microsoft Suite of products: Excel, Word, Smartsheet, etc.

Excellent communication skills required, both verbal and written.

Must be able to multi-task; talk on the phone, type, summarize call notes, etc.

Demonstrates ability to consistently engage and connect with customers.

Has a smile in their voice and a positive attitude.

Possesses strong customer service and problem-solving skills.

Willingness to work overtime to include weekends during peak season.

Interested?

Please fill out your application here.

Warehouse Associate - Full Time

At DC International, shipping orders quickly and accurately is one of the highest priorities. We are looking for a full-time Warehouse Associate to join our ecommerce warehouse team. The Warehouse Associate will mainly be responsible for unloading and shelving product as it arrives from the manufacturer as well as picking and packing customer orders processed daily from our website.

The Associate should be flexible to work within different areas of the warehouse including receiving, auditing, replenishment, unloading shipments and inventory control.

This position involves, but is not limited to, the following responsibilities:

Efficiently and accurately pick customer orders.

Pack items according to department specifications following written procedures and guidelines.

Reports any error in product selection or quality to appropriate team member and corrects the order as necessary before packing.

Make sure items are packed securely and safely for transit to customer.

Keep records of completed orders.

Separate and load completed orders by type and by carrier.

Replenishes inventory and supplies.

Assist in inventory cycle counts.

Other warehouse projects to include but not limited to re-packing, re-coding, re-ticketing, etc.

Unload containers and properly palletized based on style/color.

Receive, count and verify incoming inventory.

Safely stack and organize boxes on pallets.

Maintain equipment and report on malfunctions to supervisor.

Ensure warehouse, dock and waste disposal areas are maintained, clean and free of debris.

Adhere to health and safety policies and quality standards.

Perform other duties as assigned.

Ideal candidates should have the following qualifications:

High School diploma or equivalent.

Previous experience in a warehouse environment.

Ability to read, write, speak and hear in English.

Ability to stand, walk, bend and twist 8 to 10 hours per day in a non-climate control warehouse.

Continuously reach, lift, stack and move cartons of various sizes and weights.

Ability to lift boxes from floor level to overhead weighing 25 pounds and up to 55 pounds.

Ability to work alone or as part of a team and to exercise independent judgement.

Report to work on time. Please note: The warehouse location is not on a convenient bus line so you will need other reliable transportation.

Show diligence and attention to detail in work output.

Ability to work a flexible schedule Monday – Friday (except during peak holiday season) between the hours of 7:00am – 6:00pm with various start times. During peak holiday season you will need to be flexible to work up to 6 days beginning mid-November through January or as business dictates.

Ability to work in other areas of the warehouse based on business needs.

Interested?

Please fill out your application here.

About the Company

DC International operates two direct to consumer ecommerce websites, Leatherology.com and Coverstore.com. Both websites strive to provide our customers with an extraordinary online shopping experience. Join our team of energetic and passionate individuals and work in a rapidly growing, dynamic, entrepreneurial and inspiring office environment.

Coverstore is the premiere web-based retailer of outdoor furniture covers, as well as vehicle and indoor covers. Our goal is simple—to offer extraordinary protection for your everyday goods. By selling exclusively online, we can offer the largest collection of sizes, materials, colors, and protective covers found anywhere.

Come join our team of energetic and passionate individuals and work in a rapidly growing, dynamic, entrepreneurial and inspiring environment. Our office and warehouse are located in Carrollton, Texas.

DC International is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by applicable law.