Careers at Coverstore
Do you have a love for all things ecommerce? Have a passion for making a difference and seeing results? Come join our team!
As the Content Marketing Assistant, you will be responsible for supporting day-to-day marketing planning and writing of strategic, innovative, accurate, and customer-centric content for Coverstore. We are looking for someone who is passionate about web-based retailing. The ideal candidate must be extremely organized and able to think analytically and creatively to grow the business.
This position involves, but is not limited to, the following responsibilities:
- Support Marketing Coordinator and Merchandising teams to maintain promotional and site content calendars
- Draft marketing campaign briefs, including key messaging, target audience, timelines and asset details
- Manage copywriting for digital and print marketing collateral, including emails, social media platforms, website marketing, direct mail, brand collateral, etc.
- Optimize text ads for Google Ads and other paid acquisition channels
- Audit and proofread marketing assets and ensure timely delivery from respective team members
- Write compelling and accurate product content based on specifications provided by the merchandising team
- Update and adhere to site content standards to ensure consistency across all selling channels and product accuracy
- Continuously optimize product content to drive sales and ensure accuracy
- Support development of Amazon Enhanced Content for product listings
- Communicate closely with Merchandising team to maintain a strong understanding of product features, running changes, etc.
- Maintain pertinent site information to support the customer purchase process (FAQs, Resource Center, Contact Us, etc.)
- Monitor site editorial content to ensure that information is accurate, up-to-date and adheres to SEO best practices
- Monitor organic search metrics and maintain website metadata, titles, H1/H2 tags, etc.
- Research what content will be most effective based on customer feedback, 3rd party information, keyword research and competitive analysis
Ideal candidates should have the following qualifications:
Interested?
Please provide your resume and a cover letter and fill out your application here.
The Director of Operations, Warehouse and Customer Service will be responsible for strategic planning, budgeting, staff development, and continuous process and cost improvement within our Warehouse, Supply Chain, and Customer Service departments. They will build, develop, and manage an operations leadership team capable of carrying out needed operations strategies and execution excellence. The ideal candidate will bring deep Operations experience, be able to provide strategic advice on complex operational issues and have a comprehensive understanding of warehouse and call center best practices.
This position involves, but is not limited to, the following responsibilities:
- Identify possible risks and resolve issues relating to production, fulfillment, order management and supply chain, and inbound/outbound shipping that may have significant impact to the business
- Analyze and report to senior leadership on team status, performance metrics, opportunities, and challenges
- Develop and implement systems, processes, and policies to enhance efficiency and effectiveness of our fulfillment, supply chain, and customer service departments
- Build and deliver productivity and resource plans by reviewing sales forecasts, determining productivity requirements, and partnering with managers to balance labor needs
- Hold teams and individuals accountable for production, attendance, quality, and behavior expectations and/or metrics
- Lead operations planning meetings, identify staff development needs, provide staff reviews and generally ensure the team is learning and operating effectively
- Partner cross functionally with Customer Service, Marketing, I.T., and Merchandising as needed to ensure our customer’s needs are consistently exceeded
- Develop and leverage KPIs to gain insight into performance and identify/analyze key areas for continuous improvement
- Monitor and provide advice on carrier performances in terms of Service Level Agreements, lost packages, overall cost/service offering
- CS Knowledgebase management on existing and new initiatives/procedures
- Initiate and coordinate major projects (e.g. facility layout changes, installation of capital equipment, major repairs, etc.) including timelines, deliverables, cross-functional partnership management, measurement and communication
- Negotiate agreements with vendors and collaboration partners
- Responsible for building and facilities maintenance and repairs
Ideal candidates should have the following qualifications:
Interested?
Please provide your resume and a cover letter and fill out your application here.
Cheerful, constructive, energetic and solution-focused interactions are what make our Customer Service Representative (CSR) successful. The CSR will provide professional and consultative customer support for company website transactions through inbound calls, online chat and email correspondence. Utilizing strong communication skills and a passion for customer service, the CSR is responsible for answering questions and resolving issues relating to online customers’ orders and accounts, website content, company information and policies, and other aspects of the customer experience. The CSR is the frontline support and will work collaboratively with other departments to provide personalized and exceptional customer services that drive satisfaction and loyalty.
The ideal candidate will fast track their learning of our businesses and dynamically make an immediate impact on the organization. The role requires a high level of autonomy, discipline and above all else, the highest level of commitment to customer service and customer success. Special consideration will be given to candidates with inbound call center experience in an ecommerce environment. We offer excellent benefits, paid time off, and a competitive salary starting at $14.50/hour withe the potential for $15/hour after 90 days.
This position involves, but is not limited to, the following responsibilities:
Other Duties:
Ideal candidates should have the following qualifications:
Interested?
Please provide your resume and a cover letter and fill out your application here.
About Coverstore
Coverstore is the premiere web-based retailer of outdoor furniture covers, as well as vehicle and indoor covers. Our goal is simple—to offer extraordinary protection for your everyday goods. By selling exclusively online, we are able to offer the largest collection of sizes, materials, colors, and protective covers found anywhere. Learn more about Coverstore here.
We strive to provide our customers with an extraordinary online shopping experience. Join our team of energetic and passionate individuals and work in an entrepreneurial and inspiring environment. Our office and warehouse are located in Carrollton, Texas. We offer competitive compensation commensurate with experience, and comprehensive benefits including health, dental, vision, 401k, PTO and a generous employee discount.
DC International is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by applicable law.