Frequently Asked Questions
Frequently Asked Question details
What's the difference between all of the Covermates covers?
Do your covers come with a warranty?
How do your outdoor furniture covers differ from others?
How do I measure for my cover?
Do you make custom covers?
Do you offer free shipping?
Do you offer competitor pricing? (i.e. price matching)
Can I use a discount code or coupon for Coverstore.com that I found on a third-party website?
Do you have an affiliate program?
Ordering & Payment Methods
How can I place an order?
Is your website secure?
Are your products available for purchase in stores or through a print catalog?
What forms of payment do you accept?
Can I purchase a cover using my credit card and have it shipped to another address?
Will I be charged sales tax?
How can I change my delivery address?
How do I cancel my order?
How do I change my order?
Does the warranty cover water resistance?
Does the warranty cover mildew?
Does the warranty cover fading?
Does the warranty cover damage to the item being covered?
Is my cover under warranty if I make modifications to it?
Is my cover under warranty if I machine wash it?
What method do you use for shipping?
Do you ship outside of the continental United States?
When will I receive my order?
Is a signature required for deliveries?
What if my order goes out of stock or is backordered?
What should I do if my order hasn’t arrived yet?
Can I return a cover I don’t like or that doesn’t fit?
How do I create an exchange?
How is my refund calculated?
Is there a shipping charge for returning an order?
How long does it take for me to get a refund?
How do I clean my cover?
Where can I go to see your products?
Where are you located?
How do I contact customer service regarding other questions that aren't listed here?
Do you have a commercial sales program or offer volume discounts?