Frequently Asked Questions

Frequently Asked Question details

Product Information

What's the difference between all of the Covermates covers?

Our Covermates covers operate on a scale of good to exemplary. Each collection offers a blend of different features, providing you with more options to find the best cover for your needs.


Classic Collection: Made with water-resistant commercial 12-gauge Vinyl, these covers are a budget-friendly option for your basic coverage needs. Classic covers have a 360˚  elastic bottom hem for a secure fit, as well as built-in air vents to reduce mold and mildew. A laminated Polyester lining helps the cover keep its shape, drape, and overall structure. Many other covers use a fleece lining, which invites rodents in and causes mold to grow. In addition, Classic covers are made with water-resistant seam binding to deter fabric from unraveling and resist water from leaking in. To top it off, all Classic covers come with a 2-year warranty. Learn More  


Elite Collection: Our #1 best-selling collection, these covers are constructed with a durable and lightweight 300-denier Polyester fabric for year-long use. Elite covers are backed by a PVC-free, water-resistant Polyurethane coating and feature built-in air vents to prevent mold and mildew. A drawcord locking system and 360˚  elastic bottom hem ensure that our Elite covers provide a secure, snug fit. All Elite covers are backed by a 3-year warranty, allowing you to purchase with confidence. Learn More  


Ultima Collection: Now made with 600-denier ripstop Polyester, our Ultima covers are better than ever. This material is engineered with reinforced threading and a subtle ripstop grid to resist tearing, cracking, and scratching, all while providing superior protection against moisture, fading, and everything in-between. As an extra bonus, the material is solution-dyed, giving it top-rated fade and stain resistance. Waterproof seam binding, multi-securing buckle straps, and a 360˚  drawcord locking system keep our Ultima covers secure so your property is kept safe. Built-in covered vents promote optimal airflow to prevent mold and mildew. All Ultima covers are covered by a 7-year best-in-class warranty. Learn More 


Prestige Collection: Luxury-class aesthetic and top-ranked performance make our Prestige collection the crème de la crème of outdoor covers. Made from 900-denier solution-dyed woven Polyester, the highest denier on the market, these heavy duty covers offer superior fade and stain resistance as well as unmatched strength and structure. Built-in front and back covered vents promote air circulation for mold and mildew prevention, and a drawcord locking system with 4-corner buckle straps maintains stability. The Prestige collection is backed by a 7-year best-in-class warranty. Learn More 


 PLEASE NOTE: Some of the features listed above may not be available on all material covers due to specific design requirements of the product.


Do your covers come with a warranty?

Yes, Yes, all of our covers are backed by warranties depending on the collection they fall under. Our cover specialists have carefully engineered and designed each of our covers, and we stand behind the expert craftmanship behind each one. Learn More.


Outdoor Furniture Cover Warranties
Classic Collection: 2-year warranty
Elite Collection: 3-year warranty
Ultima Collection: 7-year warranty
Prestige Collection: 7-year warranty


Vehicle Cover Warranties
Select Basic: 2-year warranty
Select: 4-year warranty
Select Max: 5-year warranty
Elite: 5-year warranty
Ultima: 7-year warranty


Powersports Cover Warranties
Select: 1-year warranty
Classic: 2-year warranty
Elite: 3-year warranty
Elite Plus: 4-year warranty
Ultima: 7-year warranty


Keepsakes by Covermates
Diamond: 2-year warranty
Organix: 2-year warranty
Covermates: 2-year warranty
Elite Plus: 3-year warranty


NOTE: Collections are presented by category and may not be available for each product type.


What colors of outdoor furniture covers are available?

With our wide range of outdoor furniture covers, we have hundreds of combinations of colors, styles, and sizes!
Classic: Black and Hunter Green
Elite: Black, Khaki, Hunter Green (select styles only), and Charcoal
Ultima: Black, Grey, and Tan
Prestige: Stone and Clay


NOTE: Color options are presented by material collection and are not available in all product categories.


How do your outdoor furniture covers differ from others?

All of our covers are carefully engineered to provide you with the superior protection you need. We operate in a mindset of non-stop innovation, and we strive to provide you with the best covers on the market. Unlike most outdoor furniture cover providers, we offer four different types of fabric ranging from good to exemplary so you can find the cover that best fits your needs. We provide features that other cover providers do not, plus all of our covers are backed by one of our best-in-class warranties. As a direct-to-consumer business, we are able to bypass the middle-man and offer you the lowest prices possible on the best covers in the market.


Our Classic covers are designed with water-resistant commercial 12-gauge Vinyl, as opposed to the typical 8-gauge Vinyl most cover providers use. This increases our covers durability, strength, and lifetime use. All Classic covers are lined with Polyester instead of the usual fleece, which provides additional breathability, prevents mold and mildew, and acts as a deterrent to rodents.

Our Elite covers are made from breathable, water-resistant Polyester to provide superior protection year-round. Stock-dyed 300-denier Polyester material with an eco-friendly backing promotes both UV ray and water resistance. These covers are strong and durable, but also lightweight for easy storage.

Our Ultima covers are now available in 600-denier ripstop Polyester. This industry leading material is engineered with reinforced threading to resist tearing, ripping, cracking, and scratching while providing superior protection against moisture, fading, and everything in-between.

Our Prestige covers are created with 900-denier Polyester, the highest denier available on today's outdoor cover market. Although these covers are elegant and aesthetically pleasing, they are also incredibly durable, water-resistant, and strong.


I live in the North where winters are bad. Which protective cover should I use?

While all of our covers are proven to withstand nearly every weather condition, some of our collections are more suited to Northern weather than others. If you live in an area that regularly receives heavy to extreme snow, rain, and wind, we recommend our Prestige or Ultima covers. These covers will offer the highest level of protection against all weather conditions. Elite covers are best used in areas with moderate snowfall and moderate to high wind and rain. Classic covers are another option for those who live in areas that face high rainfall and snowfall due to being made of 12-gauge water-resistant Vinyl fabric.


Do your outdoor table and chair set covers come with a hole for the umbrella?

Select table and chair set covers come with our unique convertible 2-in-1 feature. These covers come with a covered slot with a zipper, so if you do not have an umbrella or store it elsewhere, your table is still completely covered. If you are keeping your umbrella in the table, unzip when you put the cover on, and then zip it back up around the base of the umbrella. Please see our Covermates Table/Chair Sets to determine preference.


How do I measure for my outdoor patio furniture or grill cover?

Our intuitive How To Measure page includes instructions on measuring your grill and your other outdoor furniture to find the best fitting cover. We know that finding the proper size cover is very important to the overall protection of your patio furniture. A cover too small won't provide adequate protection, and a cover too large will create pockets for standing water and may balloon on windy days. If you can't find the perfect size, it is best to go with the next size up. Depending on the collection, our covers include a variety of features designed to help keep your cover in place.


Do you make custom covers?

Promotional Rules

Do you offer free shipping or competitor pricing? (i.e. price matching)

We are happy to offer Free Shipping on orders $99+ for members of the Cover Club. This offer will automatically be applied to your shopping cart when you spend $99.00 or more. You must spend $99.00 or more after discounts are applied (and not including taxes or shipping charges) to qualify for FREE ECONOMY SHIPPING. Offer valid only for orders shipped within the 48 contiguous United States (excluding Hawaii, Alaska, Puerto Rico, Canada, Australia, and the UK). Free shipping cannot be applied to Covercraft custom vehicle covers, Corporate orders, combined with volume discounts, or applied as partial payment toward the cost of other shipping methods. May be modified or terminated at any time. Click here to join the Club.

We do not offer competitor price matching. Our commitment is to offer our customers the highest quality covers at the lowest possible pricing.


Can I use a discount code or coupon for Coverstore.com that I found on a third-party website?

Ordering & Payment Methods

How can I place an order?

The shopping cart on our website is a fast, easy and secure way to place an order. You are also welcome to place an order with one of our live cover experts by calling toll free 1-866-889-8896.


Is your website secure?

Yes - Coverstore.com uses SSL: the industry standard for creating a secure, encrypted link between a web server as a means to protect online transactions and sensitive information like credit card numbers. There are 2 ways you can tell that our website is secured. Once you begin the check-out process, (1) you'll see an ""https://"" prefix in the URL of the address bar, and (2) you'll see a key or padlock icon in the browser status bar indicating that our website is secure.


Are your products available for purchase in any stores or through a print catalogue?

Currently, our products are only available for purchase through our secure website or by contacting a live cover expert, toll free at 1-866-889-8896.


What forms of payment are accepted?

We accept Visa, MasterCard, American Express and Discover credit cards, as well as PayPal.


Can I purchase a cover using my credit card and have it shipped to another address?

Yes! We ship to locations that are different than the ‘Bill To’ address. This is especially helpful when shipping gifts!


Will I be charged sales tax?

Warranty Information

Does the warranty cover water resistance?

No. Although our outdoor covers come with moisture repellent properties, they will still hold moisture under certain circumstances. To avoid trapped moisture, ensure the cover fits tightly and is about 1 to 2 inches shorter than the item being covered to allow for air flow. To avoid pooling water, place a table riser or other object under the cover to allow water flow off. We also recommend applying fabric protectant annually to ensure your cover continues to repel moisture over time.


Does the warranty cover mildew?

No. While our outdoor covers are designed for breathability, certain outlying factors actually encourage mold and mildew. The best defense to prevent trapped moisture is by choosing a proper fitting cover and is about 1 to 2 inches shorter than the item being covered. Additionally, removing the cover after prolonged wet periods and thoroughly drying the item before applying the cover will also prevent mold and mildew.


Does the warranty cover fading?

No. Fading means to lose color or brightness. Our solution-dyed covers are fade-resistant because the yarns are dyed prior to being woven into the fabric, making the color more saturated and the fabric less likely to fade quickly. While all covers will lose color after prolonged exposure to direct sunlight, fading will not effect the functionality or durability of our covers.


Does the warranty cover damage to the item being covered?

No. Wind and other outlying factors can cause the cover to move or shift, leaving the item beneath it exposed. Fortunately, there are several ways to counter this effect, such as choosing a proper fitting cover, utilizing security features like the adjustable drawcord and buckle straps, and making sure the item being covering is clean and dry to prevent trapped moisture and scratches.


Is my cover under warranty if I make modifications to it?

Shipping

How do you ship your outdoor covers?

Coverstore.com uses UPS Next Day, 2nd Day, 3rd Day Select and Ground services, as well as the United States Postal Service. You can select the shipping method of your choice during the checkout process.

NOTE: UPS does not deliver to P.O. boxes, so USPS will be used for those orders.


Do you ship outside of the continental United States?

Yes! We currently ship to the 50 United States, Canada, Guam, The U.S. Virgin Islands, Australia, and military APO/DPO/FPO addresses. Learn More


When will I receive my order?

All orders are generally processed within 2 hours of being placed and shipped within 1-3 business days (weekends not included).
Please review the UPS Ground Shipment Time Chart for normal delivery times to your area.


Is a signature required for deliveries?

No - a signature is not automatically required. However, UPS will ultimately determine if a drop-off location is sufficient (safe) based on their standards and may require someone to sign for the package.


What should I do if my order hasn’t arrived yet?

Returns

Can I return a cover I don’t like or that doesn’t fit?

While we strive to provide you with the best cover possible, we understand that sometimes it just doesn't work out. We offer a 30-day (beginning on date of delivery) no-questions-asked return policy for a full product refund. Simply fill out our return form to guide you through the process.


How is my refund calculated?

You will get your original payment minus any discounts and fees. If you are using our prepaid return label, the amount will be deducted from your refund.


Is there a shipping charge for returning an order?

If you are using our pre-paid shipping label, the amount will be deducted from your refund.


When will my refund be credited back to me?

Please allow up to 14 business days after your return has been received and processed. Depending on your account provider, it may take additional time before your refund appears in your bank account and we have no control over this.


How do I cancel my order?

We process orders quickly, so you need to submit a request ASAP if you need to cancel your order. Requests must be submitted via the Cancel Order Form.

Please note that we can only cancel orders if they have not yet been processed, which usually happens within an hour of being placed. After providing your email address and Order Number, the system will automatically indicate if your order is eligible for cancellation. Once your order is successfully cancelled, you will receive an email confirming the cancellation.


How do I change my order?

Unfortunately once an order is placed, we are unable to make any changes. You will need to cancel your order instead if it has not yet been processed, and place a new one. Please see details above on how to cancel an order.


How do I change or cancel an order I placed through Amazon?

General

How do I clean my cover?

For light cleaning, use a garden hose to wash cover. For thorough cleaning, use a sponge or bristle brush, a mild soap and warm water. Allow cover to dry completely before folding and/or storing in a dry area. Do not wash in the washing machine. Please visit our Cover Care Guide for further details.


Where can I go to see your products?

As a direct-to-consumer online retailer, we do not have any physical store locations. Our products are exclusively sold through our website. By cutting out the middle man of other retailers, we are able to provide our products to you at the lowest cost possible, giving you the highest value on the market.


Where are you located?

Our headquarters are located in Carrollton, Texas. However, as an online-only retailer, we do not have any physical store locations.


How do I contact customer service regarding other questions that aren't listed here?

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Get 10% Off your first order when you sign up for our email list!

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