Frequently Asked Questions

Frequently Asked Question details

Product Information

What's the difference between all of the Covermates covers?

We offer multiple fabric options with varying features, warranty lengths, and colors. Please view our Material Comparison Chart for an overview of the differences between our Classic, Elite, Ultima, and Prestige collections. For more information on our vehicle materials, view our Vehicle Material Comparison Chart. If you need more detailed information, please contact our Customer Care team here.


Do your covers come with a warranty?

Yes, all of our products are backed by warranties starting from the date of purchase. Our products have been carefully engineered and designed by our specialists, and we stand behind this expert craftsmanship. Learn More.


How do your outdoor furniture covers differ from others?

We designed our covers to provide you with the superior protection you need. Coverstore only uses the best available fabric to ensure longevity and unmatched durability. Each cover is backed by our industry-leading warranties that guarantee there are no manufacturing flaws or defects.


How do I measure for my cover?

Our step-by-step how to measure guides include instructions on measuring your items to find the best-fitting cover. Finding the proper size cover is very important to the overall protection of your outdoor investments. A cover too small won't provide adequate protection, but one too large could create pockets for standing water and may balloon on windy days. We recommend choosing a cover that is 1-2 inches shorter than what you are covering to help with breathability. Depending on the collection, our covers include a variety of features designed to help keep your cover in place if it is slightly too large.


If you can't find the perfect size, it is best to go with the next size up or look at our custom cover options.


Do you make custom covers?

Promotional Rules

Do you offer free shipping?

We are happy to offer Free Shipping on orders $99+ for members of the Cover Club. This offer will automatically be applied to your shopping cart when you spend $99.00 or more, and you are logged into your Cover Club account. You must spend $99.00 or more after discounts are applied (and not including taxes or shipping charges) to qualify for free economy shipping. Offer valid only for orders shipped within the 48 contiguous United States (excluding Hawaii, Alaska, Puerto Rico, Canada, and Australia). Free shipping cannot be applied to Covercraft custom covers, Corporate orders, combined with volume discounts, or used as partial payment toward the cost of other shipping methods. May be modified or terminated at any time.


Create an account with us to join Cover Club and gain access to free shipping.


Do you offer competitor pricing? (i.e. price matching)

We do not offer competitor price matching. Our commitment is to provide our customers with the highest quality covers at the lowest possible pricing.


Can I use a discount code or coupon for Coverstore.com that I found on a third-party website?

Coverstore is not affiliated with any third-party coupon or promotional sites. Only non-expired, unused codes distributed directly by/from Coverstore.com are eligible for redemption. All codes must be keyed into the 'Coupon Code' field during the checkout process on the Coverstore.com website to qualify as valid and redeemable.


Do you have an affiliate program?

Ordering & Payment Methods

How can I place an order?

Our website is a fast, easy, and secure way to place an order. Add your desired items to your cart and continue through our simple checkout process. You are also welcome to place an order with one of our Customer Care Associates by calling toll free 1-866-889-8896.


Is your website secure?

Yes. Coverstore.com uses SSL: the industry standard for creating a secure, encrypted link between a web server as a means to protect online transactions and sensitive information like credit card numbers. There are two ways you can tell that our website is secured. Once you begin the checkout process, (1) you'll see an "https://" prefix in the URL of the address bar, and (2) you'll see a key or padlock icon in the browser status bar indicating that our website is secure.


Are your products available for purchase in stores or through a print catalog?

Our products are currently only available for purchase through our secure website or by contacting our Customer Care team, toll free at 1-866-889-8896. Please note that wait times are longer than usual due to a high call and email volume. We appreciate your patience during this time.


What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover credit cards, as well as PayPal.


Can I purchase a cover using my credit card and have it shipped to another address?

Yes, we can ship to locations that are different from the 'Bill To' address. This is especially helpful when shipping gifts!


Will I be charged sales tax?

You will only be charged sales tax if you are a resident of Texas or outside the United States. Coverstore is located in Texas and is required by law to charge sales tax to same-state residents. Orders shipping to Canada, Australia, and other international addresses will incur GST/PST, which are combined and listed on one line in calculating your shopping cart total.


How can I change my delivery address?

You can change your shipping address as long as we haven't started the shipping process, usually within 1-2 hours of placing your order, and possibly shorter. It's best to call our Customer Care Team at 1-866-889-8896 rather than email, and we will do our best to update your address. Our distribution center starts packing orders quickly to make sure your order arrives as fast as possible. We can't guarantee that we can change the delivery address, so please take extra care when entering your address.


Once your package is in transit, we will not be able to change the shipping address. Additionally, we are unable to cancel an order after shipment. You may be able to contact the courier company with your tracking number to receive the package at a different address. However, there is a chance that you will have to pay additional fees for the request.


How do I cancel my order?

We process orders quickly, so you need to submit a cancellation request within two hours of placing your order. Coverstore custom size covers have a longer processing period and may be canceled within 24 hours. Requests must be submitted via the Cancel Order Form.


Please note that we can only cancel orders if they have not yet been processed, which is usually within 1-2 hours of being placed. After providing your email address and order number, the system will automatically indicate if your order is eligible for cancellation. You will receive an email confirming the cancellation after submitting the form.


How do I change my order?

Warranty Information

Does the warranty cover water resistance?

No. Although our outdoor covers come with moisture repellent properties, they will still hold moisture under certain circumstances. To avoid trapped moisture, ensure the cover fits tightly and is 1-2 inches shorter than the item being covered to allow for airflow. To prevent pooling water, place a table riser or other object under the cover to allow water to flow off. We also recommend applying fabric protectant annually to ensure your cover continues to repel moisture over time.


Read our blog post on waterproof vs. water-resistant covers here.


Does the warranty cover mildew?

No. Our outdoor covers are designed for breathability, but outlying factors can encourage mold and mildew. The best defense against mold and mildew is to prevent trapped moisture by choosing a proper-fitting cover that is 1-2 inches shorter than the item being covered. Additionally, removing the cover after prolonged wet periods and thoroughly drying the furniture before applying the cover will also prevent mold and mildew.


To remove mold and mildew from your cover, combine one gallon of lukewarm water with 1/4 cup of bleach. While wearing protective gloves, spray solution on a small area of the cover and let rest for five minutes. Gently scrub with a sponge or soft bristle brush. Be careful not to overwork or scrub too harshly as this could damage the water-repellent coating on the cover. After cleaning, rinse with a garden hose and allow to air dry before storing or using your cover.


Does the warranty cover fading?

No. Fading means to lose color or brightness. Most covers will lose color after prolonged exposure to direct sunlight, but fading will not affect the functionality or durability. Choose one of our solution-dyed covers (Ultima, Prestige, and WeatherTite Max) for the best fade-resistance. The color of these covers is added before the yarn is woven into the fabric, making the color more saturated and less likely to fade quickly. Learn more about solution-dyed vs. stock-dyed materials here.


Does the warranty cover damage to the item being covered?

No. Wind and other outlying factors can cause the cover to move or shift, leaving the item beneath it exposed. Fortunately, there are several ways to counter this effect. These include choosing a proper-fitting cover, utilizing security features like the adjustable drawcord and buckle straps, and making sure the item being covered is clean and dry to prevent trapped moisture and scratches. To add extra security in high wind environments, use our cover clamps to ensure the cover stays in place.


Is my cover under warranty if I make modifications to it?

No. Your warranty will be invalidated if you make any modifications or alterations of the product throughout the warranty term.


Is my cover under warranty if I machine wash it?

Shipping

What method do you use for shipping?

We use Next Day, Expedited, Standard, and Economy services. You can select the shipping method of your choice during the checkout process.


Please note: If you cannot receive a particular carrier at your address, please contact us prior to ordering.


Do you ship outside of the continental United States?

Yes! We currently ship to the 50 United States, Canada, Guam, The U.S. Virgin Islands, Australia, Puerto Rico, and military APO/DPO/FPO addresses. Learn More


When will I receive my order?

All orders are generally processed within 2 hours of being placed and shipped within 1-3 business days (weekends not included). Custom cover orders will take 3-4 weeks to ship. Once your order has shipped, you will receive an email with a tracking number. If items become out of stock or backordered, you will receive an email with an updated timeline. Please review the Shipment Time Chart for typical delivery times to your area for international and domestic orders.


While our warehouse is processing and shipping orders out per usual, please note that our shipping carriers (FedEx, UPS, USPS) are experiencing system-wide delays and all delivery dates quoted are estimates and not guarantees.


Is a signature required for deliveries?

A signature may be required. The postal carrier will ultimately determine if a drop-off location is safe based on their standards and may need someone to sign for the package. We recommend having someone present to receive the package for the safest results.


What if my order goes out of stock or is backordered?

We generally keep a good supply of all items available on our website. However, from time to time we may be out of stock on certain items. We may ship the items that we do have on hand, and backorder the remainder of your order. Backordered items will ship as soon as they are available at no extra shipping cost to you. You will not be charged for backordered items until they are available and processed to ship (excluding PayPal payments).


What should I do if my order hasn’t arrived yet?

Returns

Can I return a cover I don’t like or that doesn’t fit?

While we strive to provide you with the best cover possible, we understand that sometimes it just doesn't work out. We offer a 30-day (beginning on the date of delivery) no-questions-asked return policy for a full product refund. Simply fill out our return form to guide you through the process. Please note that all Covermates and Covercraft custom covers are not eligible for returns.


Note: In light of the current coronavirus (COVID-19) situation, we temporarily extended our return policy to 60 days from delivery for orders placed 02/10/2020 - 07/31/2020. Orders following 07/31/2020 will use our standard return policy of 30 days.


How is my refund calculated?

You will receive the amount paid for each returned item, excluding shipping costs. If you choose to return the item using our pre-paid shipping label, the amount for the label will be deducted from the refund total. The price of the pre-paid label will display during the return process.


Is there a shipping charge for returning an order?

Yes. You are responsible for either providing your own shipping label or paying for one that we offer. If you choose our pre-paid shipping label, the label's cost will be deducted from your refund total. This cost will be displayed when you select your return label preference.


How long does it take for me to get a refund?

General

A note on COVID-19

We are watching the coronavirus (COVID-19) situation develop and wanted to take a minute to address a few questions you may have:


  • To provide customers greater flexibility, we are extending our return window to 60 days, retroactive to any purchase made from February 10th, 2020
  • All team members who are able to do so are working remotely at this time to encourage social distancing
  • Our fulfillment center is undergoing expanded sanitation requirements and health checks to ensure the utmost safety for essential staff

To learn more about how we are keeping our customers, employees, and community safe, please visit our COVID-19 Updates page.


Please note: while orders will continue to be processed with no delay, you may experience a delayed response on customer service inquiries. We've implemented precautionary procedures to protect the health of our staff and community during this time. We encourage you to email our team as we may be able to provide a more timely response to your needs. Please also review our other frequently asked questions and visit our Help Center to find information on order cancellation, order tracking, account information, and more.


In addition, our shipping carriers (FedEx, UPS, USPS) are experiencing system-wide delays and all delivery dates quoted are estimates and not guarantees.


How do I clean my cover?

For light cleaning, use a garden hose to wash the cover. For thorough cleaning, use a sponge or bristle brush, a mild soap, and warm water. Allow the cover to dry completely before using it again. Do not wash in the washing machine. Please visit our Cover Care Guide for further details. View our Vehicle Cover Care Guide for more details on vehicle cover maintenance.


To remove mold and mildew from your cover, combine one gallon of lukewarm water with 1/4 cup of bleach. While wearing protective gloves, spray solution on a small area of the cover and let rest for five minutes. Gently scrub with a sponge or soft bristle brush. Be careful not to overwork or scrub too harshly as this could damage the water-repellent coating on the cover. After cleaning, rinse with a garden hose and allow to air dry before storing or using your cover.


Where can I go to see your products?

As a direct-to-consumer online retailer, we do not have any physical store locations. Our products are exclusively sold through our website. To see our materials in person, we can ship you a free swatch kit.


By cutting out the middle man of other retailers, we are able to provide our products to you at the lowest cost possible, giving you the highest value on the market.


Where are you located?

Our headquarters are in Carrollton, Texas. However, as an online-only retailer, we do not have any physical store locations.


How do I contact customer service regarding other questions that aren't listed here?

We would love to hear from you! Please feel free to contact us anytime via our simple contact form. Alternatively, you can call our Customer Care Team Mon - Fri, 8:30 am to 4:30 pm CT at 1-866-889-8896. Please note that wait times are longer than usual due to a high call and email volume. We appreciate your patience during this time.


Do you have a commercial sales program or offer volume discounts?