Frequently Asked Questions
Frequently Asked Question details
What's the difference between all of the Covermates covers?
Do your covers come with a warranty?
What colors of outdoor furniture covers are available?
How do your outdoor furniture covers differ from others?
I live in the North where winters are bad. Which protective cover should I use?
Do your outdoor table and chair set covers come with a hole for the umbrella?
How do I measure for my outdoor patio furniture or grill cover?
Do you make custom covers?
Do you offer free shipping or competitor pricing? (i.e. price matching)
Can I use a discount code or coupon for Coverstore.com that I found on a third-party website?
Ordering & Payment Methods
How can I place an order?
Is your website secure?
Are your products available for purchase in any stores or through a print catalogue?
What forms of payment are accepted?
Can I purchase a cover using my credit card and have it shipped to another address?
Will I be charged sales tax?
Does the warranty cover water resistance?
Does the warranty cover mildew?
Does the warranty cover fading?
Does the warranty cover damage to the item being covered?
Is my cover under warranty if I make modifications to it?
Is my cover under warranty if I machine wash it?
How do you ship your outdoor covers?
Do you ship outside of the continental United States?
How can I change my delivery address?
When will I receive my order?
Is a signature required for deliveries?
What should I do if my order hasn’t arrived yet?
Can I return a cover I don’t like or that doesn’t fit?
How is my refund calculated?
Is there a shipping charge for returning an order?
When will my refund be credited back to me?
How do I cancel my order?
How do I change my order?
How do I change or cancel an order I placed through Amazon?
A note on COVID-19
How do I clean my cover?
Where can I go to see your products?
Where are you located?
How do I contact customer service regarding other questions that aren't listed here?