B2B Frequently Asked Questions

B2B Frequently Asked Question details

General

What is Coverstore Pro?

Coverstore Pro is our commercial sales program. When you create a Pro account, you will gain access to exclusive business discounts and deals.


Do you have a wholesale program?

We do not currently offer a traditional wholesale program to our business customers. However, we do offer significant volume discounts (ranging from 10% to 25%) for qualifying purchases based on order value. For discount table, click here for our Terms & Conditions.


How do I register?

You can easily register online by filling out the form here. We will need a contact name, an email address, the name of the business, and the business EIN (Employee Identification Number) to approve the account.


What do you need to approve my Coverstore Pro registration?

All we need is a contact name, an email addres, the name of the business, and the business EIN (Employee Identification Number).


How long does it take to approve my Coverstore Pro registration?

Approval is immediate, and you will begin to receive your discounts the same day.


Do you offer free samples?

Sorry, we do not. However, we do have a free swatch kit showing our different collection materials that we’d be happy to send. You might also want to order one of the items you’re interested in and test the fit. Coverstore allows returns on any stocking item within 30 days of purchase.


Can you print my logo on your products?

Sorry, but we do not apply logos or personalize our products in any way.


Do you make custom sizes or patterns?

Presently, we are not producing special sizes or patterns other than the assortment we have on our website.


What if I need to order large quantities?

Simply call us at 972-300-4298 or email us at [email protected] and we'll provide you with the proper information.


What if I have questions, or want to talk to you?

Discounts

After approval, when can I start receiving my Coverstore Pro discounts?

You can start shopping and saving within the same site visit! Discounts are applied instantly in your shopping cart to qualified purchases.


What are your Coverstore Pro discounts?

The table below shows our Coverstore Pro discounts:

Sales Order Amount Discount % Per Order
$0 - $1,000 10%
$1,001 - $2,000 15%
$2,001 - $3,000 20%
Over $3,000 25%
How are your Coverstore Pro discounts calculated?

Business discounts are calculated on each sales order value. They do not apply to sale items and cannot be combined with other promotions, including free shipping offers. Order value is determined by the product totals before applicable taxes, duties or shipping charges. Only stocking products qualify for business discounts.


What is the Coverstore Pro Bonus Incentive and how does it work?

Our Coverstore Pro Bonus Incentive of 5% of the order value (before tax, duties and shipping) will apply to all business purchases. This incentive will take the form of store credit that you can use on future business purchases. Incentives are valid for use for one year from the date in which they were earned.


Is there a minimum order quantity or amount to receive a Coverstore Pro discount?

No, we require no minimum order to get a discount!


What type of orders qualify for a Coverstore Pro discount?

To receive a business discount on your online order, you must be logged on to our website, your registration must be approved, you must purchase items that are not on sale and the products must be from our stocking assortment.


How can I see my Coverstore Pro discounts when shopping?

Shipping & Lead Times

Do you offer free shipping?

Free shipping is not offered on discounted Coverstore Pro orders.


Do you ship internationally?

Yes, we ship to Canada and Australia.


Can I use my shipping account to ship my order?

Sorry, but all orders placed on our website are shipped using Coverstore shipping accounts.


How quickly can I get my order?

Payment & Returns

What forms of payment do you accept?

Orders placed on our website can be paid with Visa, MasterCard, Discover, American Express, and Paypal.


What is your return policy?

Returns of stocking items can be made within 30 days of order date. For more information on returns, please click here. If you need to begin the return process, please fill out our form here.


Do you charge sales tax?

Get 10% Off your first order when you sign up for our email list!

Get 10% Off your first order when you sign up for our email list!

Offer only valid for new email subscribers, for the next 30 days. Offer may not be combined with other offers.