Coverstore Pro Frequently Asked Questions

Coverstore Pro Frequently Asked Question details

General

What is Coverstore Pro?

Coverstore Pro is our commercial sales program. When you create a Pro account, you will gain access to exclusive business discounts and deals.


Do you have a wholesale program?

We do not currently offer a traditional wholesale program to our business customers. However, we do offer significant bulk discounts, order value discounts, and loyalty store credits reaching up to 50% off. For discount tables, view our Terms & Conditions.


How do I register?

You can easily register online by filling out the form here. We will need a contact name, an email address, the name of the business, and your industry to approve the account.


What do you need to approve my Coverstore Pro registration?

All we need is a contact name, an email address, the name of the business, and your industry.


How long does it take to approve my Coverstore Pro registration?

Approval is immediate, and you will begin to receive your discounts the same day.


Do you offer free samples?

Sorry, we do not. However, we do have a free swatch kit showing our different collection materials that we’d be happy to send. You might also want to order one of the items you’re interested in and test the fit. Coverstore allows returns on any stocked item within 30 days of purchase. Please note that we are unable to accept returns for custom items.


Can you print my logo on your products?

Yes, we are able to print your logo. Please contact us at sales@the-cover-store.com for more information.


Do you make custom sizes or patterns?

Yes, we offer custom size covers for a variety of styles that qualify for our commercial discounts. If you need a custom pattern beyond what we have available, please send an email to sales@the-cover-store.com.


What if I need to order large quantities?

Simply call us at 972-300-4298 or email us at sales@the-cover-store.com and we'll provide you with a quote and lead time.


What if I have questions, or want to talk to you?

Discounts

After approval, when can I start receiving my Coverstore Pro discounts?

You can start shopping and saving within the same site visit! Discounts are applied automatically in your shopping cart to qualified purchases.


What are your Coverstore Pro discounts?

We offer discounts based on both order value and volume, as well as loyalty store credits. Please view our Terms & Conditions for details.


How are your Coverstore Pro discounts calculated?

We offer discounts by order value and by bulk SKUs purchased. Order value discounts are determined by the product totals before applicable taxes, duties, or shipping charges. Bulk discounts vary based on the SKU and may not apply to all items. You can view the volume discount table for a specific SKU by going to the product page and locating the link to view the table beneath the "add to cart" button. Discounts do not apply to sale items and cannot be combined with any other promotions or free shipping. Please view our Terms & Conditions for additional information.


What is the Coverstore Pro loyalty store credit and how does it work?

Our Coverstore Pro loyalty store credit of 5% of the order value (before tax, duties and shipping) will apply to all business purchases. You can redeem this credit on future business purchases. Incentives are valid for use for 365 days from the order date.


Is there a minimum order quantity or amount to receive a Coverstore Pro discount?

No, we require no minimum order to get a discount!


What type of orders qualify for a Coverstore Pro discount?

To receive our business discounts, you need to create a Coverstore Pro account and be logged in while placing your order. All orders qualify for the discounts, excluding items on sale and Covercraft custom covers.


When will I receive my store credit?

Store credit is issued 30 days after the date of purchase. Returned items are not eligible to receive rewards points.


Does store credit expire?

Yes, store credit expires 365 days after being issued.


How can I see my Coverstore Pro discounts when shopping?

Shipping & Lead Times

Do you offer free shipping?

Free shipping is not offered on Coverstore Pro orders.


Do you ship internationally?

Yes, we ship to Canada and Australia.


Can I use my shipping account to ship my order?

Sorry, but all orders placed on our website are shipped using Coverstore shipping accounts.


How quickly can I get my order?

Payment & Returns

What forms of payment do you accept?

Orders placed on our website can be paid with Visa, MasterCard, Discover, American Express, and PayPal.


What is your return policy?

Returns of stocked items can be made within 30 days of order date. For more information on returns, please click here. If you need to begin the return process, please fill out our form here. Please note that we are unable to accept returns of custom items.


Do you charge sales tax?