Frequently Asked Questions


Product Information

What's the difference between all of the CoverMates® covers?

CoverMates Classic - Effectively blending sustainability and value without compromising style, this collection of covers is made with commercial 12-gauge Vinyl. These coves are lined with laminated polyester versus the more commonly used fleece, which is difficult to dry and a haven for rodent infestation. Classic covers have a 360˚ elastic hem to secure fit, as well as built-in air vents necessary to reduce mold and mildew. All Classic covers are UV-ray and fade resistant and come with a 2-year warranty. 

CoverMates Elite - Our #1 best-selling collection, these covers are constructed from woven 300-denier polyester for all season use. Elite covers are backed by a PVC-free, water-resistant Polyurethane coating and feature built-in air vents to prevent mold and mildew, as well as an elastic bottom hem and drawcord locking system to provide a snug, secure fit. Elite covers are backed by 3-year warranty. 

CoverMates Ultima - Made from 300-denier polyester and backed by PVC-free water-resistant Polyurethane coating. This collection of covers offer all the benefits of Elite, but with more advanced features and performance. Ultima covers are solution-dyed (the fibers are dyed before they are woven together for superior fade resistance). These covers also feature covered mesh vents to prevent mold and mildew, rot-resistant thread, rust-free hardware and double-stitched seams to maximize longevity. Ultima covers also come with an elastic hem and buckle locking system to ensure stability, and come with a 7-year best-in-class warranty. 

CoverMates Prestige - Luxury-class aesthetic and top-ranked performance, our Prestige collection is the crème de la crème of outdoor furniture covers. Made from 900-denier Polyester, currently the highest denier on the market, are designed with fade-resistant polyester and backed by eco-friendly waterproof coating. These covers also come with built-in front and back covered vents to promote air circulation needed for mold and mildew prevention, and a drawcord locking system with 4-corner buckle straps to maintain stability. The Prestige collection of covers comes with a 7-year best-in-class warranty. 

CoverMates Reserve – Our first true custom-fit collection of covers was designed exclusively for industry-leading outdoor furniture manufacturer, Agio International. Each Reserve cover is based on up to 20 points-of-measure to mirror the piece of Agio furniture it protects, which provides a genuine tailored appearance, as well as stability from wind and rain. This collection of covers is made from durable 600-denier ripstop fade-resistant polyester, and features waterproof coating, rot-resistant thread, interlocking seams and much more. Every Reserve collection cover comes with a 7-year best-in-class warranty. 

 PLEASE NOTE: Some of the features listed above may not be available on all material covers due to specific design requirements of the product.

Do your covers come with a warranty?

Yes - we have some of the best outdoor furniture and vehicle warranties in the industry.

Covermates Outdoor Furniture Cover Warranties Covermates Classic – 2 Year warranty
Covermates Elite – 3 Year warranty
Covermates Elite Plus – 7 Year warranty
Covermates Ultima – 7 Year warranty
Covermates Prestige – 7 Year warranty


CoverMates® Vehicle Cover Warranties
CoverMates® Select Basic – 2 Year warranty
CoverMates® Elite Plus – 3 Year warranty
CoverMates® Select – 4 Year warranty
CoverMates® Select Max – 5 Year warranty
CoverMates® Elite – 5 Year warranty
CoverMates® Ultima – 7 Year warranty


CoverMates® powersports Cover Warranties
CoverMates® Select Basic – 2 Year warranty
CoverMates® Elite Plus – 3 Year warranty
CoverMates® Select – 4 Year warranty
CoverMates® Select Max – 5 Year warranty
CoverMates® Elite – 5 Year warranty
CoverMates® Ultima – 7 Year warranty


CoverMates® Indoor Cover Warranties
CoverMates ® Diamond – 2 Year warranty
CoverMates® Organix – 2 Year warranty
CoverMates® CoverMates – 2 Year warranty
CoverMates® Elite Plus – 3 Year warranty

NOTE: Color options are presented by material collection and are not available in all product categories. Please contact us with any questions you may have.

What colors of outdoor furniture covers are available?

Covermates Classic – black and hunter green
Covermates Elite - black, khaki, hunter green and charcoal
Covermates Elite Plus – camouflage and blue
Covermates Ultima – black, grey, sage green and tan
Covermates Prestige – stone and clay

NOTE: Color options are presented by material collection and are not available in all product categories. Please contact us with any questions you may have.

How do your outdoor furniture covers differ from others?

Covermates Classic covers are designed with waterproof, commercial 12-gauge Vinyl as opposed to the standard 8-10 gauge, and are lined with Polyester instead of fleece, due to its natural breathability and deterrent to rodents.
Covermates Elite collection of outdoor furniture, grill, TV and powersports covers is made from breathable, water-repellent polyester, offering superior all-weather protection.
Covermates Ultima covers are solution-dyed to offer premium colorfastness and lined with a Polyurethane coating to be 2x more water-resistance than other covers on the market.
Covermates Prestige collection is designed with 900-denier, the highest denier on today’s outdoor cover market, and sets the standard for performance and style.

I live in the North where winters are bad. Which protective cover should I use?

If your furniture is going to be subjected to harsh winter conditions with a lot of snow (in the North) or rain (Northwest), we recommend our Covermates Classic cover collection due to its proven resistance to water and superior performance under harsh weather elements. For extremely windy conditions, our Covermates Ultima and Covermates Prestige covers will offer optimal staying power thanks to reinforced security features like built-in buckle straps and drawcord locking system, available in both collections.

Do your outdoor table and chair set covers come with a hole for the umbrella?

Select table and chair set covers in our Covermates Classic, Covermates Elite, and Covermates Ultima collections come with our unique Convertible 2-in-1 feature. These protective covers have a special circular lid in the center that snaps in place. If you have an umbrella that you want to keep in the table, simply unsnap the lid, tuck it under the cover, unzip the cover and wrap it around the umbrella, then zip the cover back up. If you don't have an umbrella or are storing the umbrella in another place, just leave the lid snapped and put the cover over the table and chair set. It's a 2-in-1 feature available only at Coverstore.com! Please see our Covermates Table/Chair Sets to determine preference.

How do I measure for my outdoor patio furniture or grill cover?

Finding the proper size cover is very important to the overall protection of your patio furniture. Covers that are too small will not provide adequate protection, while covers that are too loose will create pockets for standing water and ballooning problems on windy days.

Check out our How to Measure page for specific instructions on finding the proper size for all of your outdoor product needs.

Do you make custom covers?

We do not offer custom color/size covers at this time.

We do, however, offer custom embroidery on orders of 20 covers or more. To learn more about this option, please view our Commercial Sales page.

Promotional Rules

Do you offer free shipping or competitor pricing? (i.e. price matching)

We are committed to offering our customer the best possible everyday low pricing. However, we do not offer competitor price matching as we firmly stand behind the industry-leading quality of our covers.

At the moment, we offer only Free Economy shipping on orders over $99 with a shipping address in the contiguous United States only. This offer may be modified or terminated at any time.

Can I use a discount code or coupon for Coverstore.com that I found on a third-party website?

Coverstore.com is not affiliated with any third-party coupon or promotional sites. Only non-expired, unused codes distributed directly by/from Coverstore.com qualify as valid for redemption.

All codes must be keyed into the ‘Promo Code’ field during the checkout process on Coverstore.com website to qualify as valid and redeemable.

Ordering & Payment Methods

How can I place an order?

The shopping cart on our website is a fast, easy and secure way to place an order. You are also welcome to place an order with one of our live cover experts by calling toll free 1-866-889-8896.

Is your website secure?

Yes - Coverstore.com uses SSL: the industry standard for creating a secure, encrypted link between a web server as a means to protect online transactions and sensitive information like credit card numbers.

There are 2 ways you can tell that our website is secured. Once you begin the check-out process, (1) you'll see an "https://" prefix in the URL of the address bar, and (2) you'll see a key or padlock icon in the browser status bar indicating that our website is secure.

Are your products available for purchase in any stores or through a print catalogue?

Currently, our products are only available for purchase through our secure website or by contacting a live cover expert, toll free at 1-866-889-8896.

What forms of payment are accepted?

We accept Visa, MasterCard, American Express and Discover credit cards, as well as PayPal.

Can I purchase a cover using my credit card and have it shipped to another address?

Yes - we ship to locations that are different than the ‘Bill To’ address. This is especially helpful when shipping gifts!

Will I be charged sales tax?

You will only be charged sales tax if you are resident of Texas. Coverstore.com is located in Texas and is required by law to charge sales tax to same-state residents.

Shipping

How do you ship your outdoor covers?

Coverstore.com utilizes several different courier services to handle shipment of your package for all standard and expedited services to ensure you get the best possible shipping rate.

Do you ship outside of the continental United States?

Yes - we currently ship to the 50 US states, Canada, the United Kingdom and Australia. For info on our all-inclusive Canadian shipping policies, see our shipping policy page.

When will I receive my order?

Domestic orders - Stock items are generally processed and shipped within 1-3 business days. Custom and backordered items are shipped once the item becomes available, generally within 2-3 weeks from the date of purchase.

International orders - Stock items are expected to deliver within 7-15 business days from the date of purchase. Custom and backordered items can be expected 4-5 weeks from the date of purchase.

What should I do if my order hasn’t arrived yet?

Domestic orders - Please check our Track My TCS Domestic Order page and input the tracking number you received on the shipping notification email that you received.

International orders - Please visit our Track My TCS International Order page and input the reference number provided in the shipping notification email you received.

If you have any questions at all, please feel free to contact us 1-866-889-8896, Sunday-Friday 8:00am-5:30pm CST.

Returns

Can I return a cover I don’t like or that doesn’t fit?

Yes - Coverstore.com offers a 30-day no-questions-asked return policy for a full product refund. Our simple Return Form will guide you through the entire return process.

NOTE: All Covercraft custom vehicle covers, custom jet ski covers, custom windshield covers and Agio custom furniture cover orders are final and will not be processed for return or refund.

Do I pay the shipping charges if I decide to return the cover?

Yes - please review our Shipping Policies for further details.

How do I cancel or change my order?

Once your order has been processed in our system, it cannot be cancelled or changed. This generally occurs within two hours of placing your order. To cancel or change, contact us IMMEDIATELY by completing the contact form. If you have any questions, please call 1-866-889-8896 M - F, 8:30am - 5:30pm CST.

NOTE: We cannot guarantee your request will be accepted. Once our warehouse has processed your order, it cannot be cancelled or modified.

How do I change or cancel an order I placed through Amazon?

You will need to log into your Amazon account to change or return your order. Amazon will email you an authorization number within 24 hours along with further instructions for your return.

General

How do I clean my cover?

For light cleaning, use a garden hose to wash cover. For thorough cleaning, use a sponge or bristle brush, a mild soap and warm water. Allow cover to dry completely before folding and/or storing in a dry area. Do not wash in the washing machine.

How do I contact customer service regarding other questions that aren't listed here?

We would love to hear from you! Please feel free to contact us anytime via our simple contact form. Alternatively, a live cover expert is available to help you Sun - Fri, 8:30am to 5:30pm CST by calling toll free 1-866-889-8896.

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