Frequently Asked Questions

Product Information

What's the difference between all of the Covermates covers?

Covermates Classic - Effectively blending sustainability and value without compromising style, this collection of covers is made with waterproof commercial 12-gauge Vinyl. These coves are lined with laminated polyester versus the more commonly used fleece, which is difficult to dry and a haven for rodent infestation. Classic covers have a 360˚ elastic hem to secure fit, as well as built-in air vents necessary to reduce mold and mildew. All Classic covers are UV-ray and fade resistant and come with a 2-year warranty. 

Covermates Elite - Our #1 best-selling collection, these covers are constructed from woven 300-denier polyester for all season use. Elite covers are backed by a PVC-free, water-resistant Polyurethane coating and feature built-in air vents to prevent mold and mildew, as well as an elastic bottom hem and drawcord locking system to provide a snug, secure fit. Elite covers are backed by 3-year warranty. 

Covermates Ultima - Made from 300-denier polyester and backed by PVC-free water-resistant Polyurethane coating. This collection of covers offer all the benefits of Elite, but with more advanced features and performance. Ultima covers are solution-dyed (the fibers are dyed before they are woven together for superior fade resistance). These covers also feature covered mesh vents to prevent mold and mildew, rot-resistant thread, rust-free hardware and double-stitched seams to maximize longevity. Ultima covers also come with an elastic hem and buckle locking system to ensure stability, and come with a 7-year best-in-class warranty. 

Covermates Prestige - Luxury-class aesthetic and top-ranked performance, our Prestige collection is the crème de la crème of outdoor furniture covers. Made from 900-denier Polyester, currently the highest denier on the market, are designed with fade-resistant polyester and backed by eco-friendly waterproof coating. These covers also come with built-in front and back covered vents to promote air circulation needed for mold and mildew prevention, and a drawcord locking system with 4-corner buckle straps to maintain stability. The Prestige collection of covers comes with a 7-year best-in-class warranty. 

 PLEASE NOTE: Some of the features listed above may not be available on all material covers due to specific design requirements of the product.

Do your covers come with a warranty?

Yes - we have some of the best outdoor furniture and vehicle warranties in the industry.


Covermates Outdoor Furniture Cover Warranties
Covermates Classic – 2 Year warranty
Covermates Elite – 3 Year warranty
Covermates Elite Plus – 7 Year warranty
Covermates Ultima – 7 Year warranty
Covermates Prestige – 7 Year warranty


Covermates Vehicle Cover Warranties
Covermates Select Basic – 2 Year warranty
Covermates Elite Plus – 3 Year warranty
Covermates Select – 4 Year warranty
Covermates Select Max – 5 Year warranty
Covermates Elite – 5 Year warranty
Covermates Ultima – 7 Year warranty


Covermates Powersports Cover Warranties
Covermates Select Basic – 2 Year warranty
Covermates Elite Plus – 3 Year warranty
Covermates Select – 4 Year warranty
Covermates Select Max – 5 Year warranty
Covermates Elite – 5 Year warranty
Covermates Ultima – 7 Year warranty


Covermates Indoor Cover Warranties
Covermates Diamond – 2 Year warranty
Covermates Organix – 2 Year warranty
Covermates Covermates – 2 Year warranty
Covermates Elite Plus – 3 Year warranty

NOTE: Color options are presented by material collection and are not available in all product categories. Please contact us with any questions you may have.

What colors of outdoor furniture covers are available?

Covermates Classic – black and hunter green
Covermates Elite - black, khaki, hunter green and charcoal
Covermates Elite Plus – camouflage and blue
Covermates Ultima – black, grey, sage green and tan
Covermates Prestige – stone and clay

NOTE: Color options are presented by material collection and are not available in all product categories. Please contact us with any questions you may have.

How do your outdoor furniture covers differ from others?

Covermates Classic covers are designed with waterproof, commercial 12-gauge Vinyl as opposed to the standard 8-10 gauge, and are lined with Polyester instead of fleece, due to its natural breathability and deterrent to rodents.
Covermates Elite collection of outdoor furniture, grill, TV and powersports covers is made from breathable, water-repellent polyester, offering superior all-weather protection.
Covermates Ultima covers are solution-dyed to offer premium colorfastness and lined with a Polyurethane coating to be 2x more water-resistance than other covers on the market.
Covermates Prestige collection is designed with 900-denier, the highest denier on today’s outdoor cover market, and sets the standard for performance and style.

I live in the North where winters are bad. Which protective cover should I use?

If your furniture is going to be subjected to harsh winter conditions with a lot of snow (in the North) or rain (Northwest), we recommend our Covermates Classic cover collection due to its proven resistance to water and superior performance when exposed to standing pools of water. For extremely windy conditions, our Covermates Ultima and Covermates Prestige covers will offer optimal staying power thanks to reinforced security features like built-in buckle straps and drawcord locking system, available in both collections.

Do your outdoor table and chair set covers come with a hole for the umbrella?

Select table and chair set covers in our Covermates Classic, Covermates Elite, and Covermates Ultima collections come with our unique Convertible 2-in-1 feature. These protective covers have a special circular lid in the center that snaps in place. If you have an umbrella that you want to keep in the table, simply unsnap the lid, tuck it under the cover, unzip the cover and wrap it around the umbrella, then zip the cover back up. If you don't have an umbrella or are storing the umbrella in another place, just leave the lid snapped and put the cover over the table and chair set. It's a 2-in-1 feature available only at Coverstore.com! Please see our Covermates Table/Chair Sets to determine preference.

How do I measure for my outdoor patio furniture or grill cover?

Finding the proper size cover is very important to the overall protection of your patio furniture. Covers that are too small will not provide adequate protection, while covers that are too loose will create pockets for standing water and ballooning problems on windy days.

Check out our How to Measure page for specific instructions on finding the proper size for all of your outdoor product needs.

Do you make custom covers?

We do not offer custom color/size covers at this time.

We do, however, offer custom embroidery on orders of 20 covers or more. To learn more about this option, please view our Commercial Sales page.

Promotional Rules

Do you offer free shipping or competitor pricing? (i.e. price matching)

We are happy to now offer Free Shipping on orders $99+. To redeem the offer, you must apply the promo code FREESHIP on the Shopping Cart page during Checkout. You must spend $99.00 or more after discounts are applied (and not including taxes or shipping charges) to qualify for FREE ECONOMY SHIPPING. Offer valid only for orders shipped within the 48 contiguous United States (excluding Hawaii, Alaska, Puerto Rico, Canada, Australia, and the UK). The FREESHIP code cannot be combined with other promotional codes or be applied to Covercraft custom vehicle covers, Corporate orders, combined with volume discounts, or applied as partial payment toward the cost of other shipping methods. May be modified or terminated at any time.

We do not offer competitor price matching. Our commitment is to offer our customers the highest quality covers at the lowest possible pricing.

Can I use a discount code or coupon for Coverstore.com that I found on a third-party website?

Coverstore is not affiliated with any third-party coupon or promotional sites. Only non-expired, unused codes distributed directly by/from Coverstore.com qualify as valid for redemption.

All codes must be keyed into the ‘Promo Code’ field during the checkout process on Coverstore.com website to qualify as valid and redeemable.

Ordering & Payment Methods

How can I place an order?

The shopping cart on our website is a fast, easy and secure way to place an order. You are also welcome to place an order with one of our live cover experts by calling toll free 1-866-889-8896.

Is your website secure?

Yes - Coverstore.com uses SSL: the industry standard for creating a secure, encrypted link between a web server as a means to protect online transactions and sensitive information like credit card numbers.

There are 2 ways you can tell that our website is secured. Once you begin the check-out process, (1) you'll see an "https://" prefix in the URL of the address bar, and (2) you'll see a key or padlock icon in the browser status bar indicating that our website is secure.

Are your products available for purchase in any stores or through a print catalogue?

Currently, our products are only available for purchase through our secure website or by contacting a live cover expert, toll free at 1-866-889-8896.

What forms of payment are accepted?

We accept Visa, MasterCard, American Express and Discover credit cards, as well as PayPal.

Can I purchase a cover using my credit card and have it shipped to another address?

Yes - we ship to locations that are different than the ‘Bill To’ address. This is especially helpful when shipping gifts!

Will I be charged sales tax?

You will only be charged sales tax if you are resident of Texas. Coverstore.com is located in Texas and is required by law to charge sales tax to same-state residents.

Shipping

How do you ship your outdoor covers?

Coverstore.com uses UPS Next Day, 2nd Day, 3rd Day Select and Ground services, as well as the United States Postal Service. You can select the shipping method of your choice during the checkout process.

NOTE: UPS does not deliver to P.O. boxes, so USPS will be used for those orders.

Do you ship outside of the continental United States?

Yes - we currently ship to the 50 US states and Canada. For info on our all-inclusive Canadian shipping policies, see our shipping policy page.

When will I receive my order?

All orders are generally processed within 2 hours of being placed and shipped within 1-3 business days (weekends not included).
Please review the UPS Ground Shipment Time Chart for normal delivery times to your area.

Is a signature required for deliveries?

No - a signature is not automatically required. However, UPS will ultimately determine if a drop-off location is sufficient (safe) based on their standards and may require someone to sign for the package.

What should I do if my order hasn’t arrived yet?

When your order leaves our facility, a shipment confirmation and tracking number will be emailed to you. To determine ETA, please check our Track My Order page, or you can visit UPS Tracking or USPS Tracking to track your order using the tracking number provided in the shipment confirmation email. If you have any questions at all, please feel free to call our toll free number at 1-866-889-8896.

Returns

Can I return a cover I don’t like or that doesn’t fit?

Yes - you can absolutely return it! Coverstore.com offers a 30-day no-questions-asked return policy for a full product refund. Our simple Return Form will guide you through the entire return process.

Do I pay the shipping charges if I decide to return the cover?

Yes - please review our Shipping Policies for further details.

How do I cancel or change my order?

Once your order has been processed in our system, it cannot be cancelled or changed. This generally occurs within two hours of placing your order. To cancel or change, contact us IMMEDIATELY by completing the contact form. If you have any questions, please call 1-866-889-8896 M - F, 8:30am - 5:30pm CST.

NOTE: We cannot guarantee your request will be accepted. Once our warehouse has processed your order, it cannot be cancelled or modified.

How do I change or cancel an order I placed through Amazon?

You will need to log into your Amazon account to change or return your order. Amazon will email you an authorization number within 24 hours along with further instructions for your return.

General

How do I clean my cover?

For light cleaning, use a garden hose to wash cover. For thorough cleaning, use a sponge or bristle brush, a mild soap and warm water. Allow cover to dry completely before folding and/or storing in a dry area. Do not wash in the washing machine.

How do I contact customer service regarding other questions that aren't listed here?

We would love to hear from you! Please feel free to contact us anytime via our simple contact form. Alternatively, a live cover expert is available to help you Mon - Fri, 8:30am to 5:30pm CST by calling toll free 1-866-889-8896.

Join the Coverstore family! Sign up and get 10% off your order.
Plus, get free shipping on orders $99+

Join the Coverstore family! Sign up and get 10% off your order.
Plus, get free shipping on orders $99+

Offer only valid for new email subscribers until 7/17/2018. Offer may not be combined with other offers. Free economy shipping is available on orders $99+ within the 48 contiguous U.S. states.