Help Center

Need some help? Explore our resource center to find information on our products, ordering and shipping, and account management. We are currently experiencing longer than usual wait times due to high call and email volume. We appreciate your patience at this time. Please view our COVID-19 Updates page for up-to-date information on the ongoing coronavirus situation.

Frequently Asked Questions

Browse our FAQ to find the answers you need regarding products, orders, shipping and more.

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Can’t find what you’re looking for?

Call toll free: (866) 889-8896 or fill out the contact form below and our team of dedicated cover experts will be in touch within 1-2 business days.

Hours: Mon - Fri 8:30am - 5:30pm CST

Please note: We are experiencing longer than usual wait times due to high call and email volume.

What can we help you with?

To learn about Coverstore’s industry-leading materials, click here. For help with finding the perfect fit, see our How to Measure Guide.

If you need to edit your order, you must cancel the order and place a new order prior to it being processed. To cancel your order, click here. Please note that orders cannot be cancelled once they have shipped.

You can change your address in your Account Dashboard. Please note we cannot change an address for existing orders.

To learn how to properly measure your furniture for the best fit, visit our How to Measure Guide.

You can check your order status by going to your Account Dashboard. To track your package, click here.

To return your item within 30 days of the shipping date, please fill out our easy step by step Return Form.

To submit a warranty claim, please click here to fill out our easy step-by-step form.

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Cancel Your Order

If you need to edit your order, you must cancel the order and place a new order prior to it being processed. To cancel your order, please enter your order number and fill out the remaining information.

Invalid Order Number or Email Address.

We’re sorry, your order has already been processed and your requested changes cannot be made. To track your package, click here. To return your order once it has arrived, visit our Returns page.

This order has already been cancelled. If you did not do this, please contact our Customer Service team.

We’re sorry, you cannot cancel orders that include custom covers.

We’re sorry, there was an network error. Please refresh the page and try again.