BEGIN YOUR RETURN
Step 1: FIND YOUR ORDER
Frequently Asked Questions
How long do I have to change or cancel an order?
We process orders quickly, so you need to submit a request ASAP if you need to cancel your order. Requests must be submitted via the Cancel Order Form.
Please note that we can only cancel orders if they have not yet been processed, which usually happens within an hour of being placed. After providing your email address and order number, the system will automatically indicate if your order is eligible for cancellation. Once your order is successfully canceled, you will receive an email confirming the cancellation.
Unfortunately, once an order is placed, we are unable to make any changes. You will need to cancel your order instead if it has not yet processed, and then place a new one.
How long do I have to return an order?
If for some reason the product does not work for your needs, you have 30 days to return the item for a refund on product cost, excluding shipping. The 30 day period begins from the date noted on the invoice that is included with the product shipment. PLEASE NOTE: All Covercraft custom vehicle covers, custom jet ski covers, custom windshield covers and Agio custom furniture cover orders are final and will not be processed for return or refund.
How long will it take for my return to be processed and refunded?
Your refund will be processed once your return is received. PLEASE NOTE: It may take up to 7-14 business days after receipt for your refund to appear on your credit card statement. Original shipping charges are non-refundable.
How long will a re-order take to process?
Re-orders are completed in a two-step process. First a Return Merchandise Authorization (RMA) is obtained for the original purchase. Then a new order can be placed at any time for the new size, style, or color you're wanting in its place. PLEASE NOTE: Shipping charges will apply for the new order.
Returning a product purchased from Amazon.com
To return a product purchased through Amazon.com, please log into your Amazon account to initiate the return request. You will be promptly emailed your authorization number within 24 hours along with further instructions for your return.
Returning a product from Canada
You will be refunded both the applicable product cost and GST/HST. Original Duty and Shipping charges will not be refunded.