Coverstore Returns

While we hope you are always happy with your purchase, we understand that sometimes things just don't work out. Please note that we accept returns for 30 days after the delivery date. We will be unable to process returns past that time.

Start Your Return
Please use our easy, step by step process to begin an order return.

Frequently Asked Questions

How long do I have to change or cancel an order?

Unfortunately, once an order is placed, we are unable to make any changes. We process orders quickly, so you need to submit a request ASAP if you need to cancel your order. Requests must be submitted via the Cancel Order Form. Please note that we can only cancel orders if they have not yet been processed, which usually happens within an hour of being placed. After providing your email address and order number, the system will automatically indicate if your order is eligible for cancellation. Once your order is successfully canceled, you will receive an email confirming the cancellation.


How long do I have to return an order?

You have 30 days to return your cover for a full product refund, no questions asked. The 30 day period begins from the date noted on the invoice that is included with the product shipment. You will be required to pay the shipping charges for any item that is returned. If you have a warranty complaint, please refer to our Warranty Form to guide you through the process.


Please note: All Covercraft custom vehicle covers, custom jet ski covers, Covermates custom covers, and custom windshield covers are final and will not be processed for return or refund.


How long will it take for my return to be processed and refunded?

We will process your return and refund as soon as we receive it. However, it may take up to 7-14 business days after receipt for your refund to appear on your credit card or bank statement. This is dependent on your credit card or bank provider, and is out of our control. Please note that original shipping charges will not be refunded.


How long will a re-order take to process?

We are unfortunately unable to change orders once they have been submitted. If you have already received your product, you will need to return it for a refund and then complete a new order. If you have not yet received your product, you may still be able to cancel it. Please visit our Cancel Order Form for more information.


How do I return a product purchased from Amazon.com?

To return a product purchased through Amazon, please log into your Amazon account to initiate the return request. You will be emailed your authorization number within 24 hours along with further instructions for your return.


I live in Canada, how can I return my product?

Please fill out our return form to begin the process. You will be refunded both the applicable product cost and GST/HST. Original duty and shipping charges will not be refunded, and you will be required to pay for return shipping.


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