Coverstore Returns

While we hope you are always happy with your purchase, we understand that sometimes things just don't work out. Please note that we accept returns for 30 days after the delivery date. We will be unable to process returns past that time.

For orders placed between November 1 and December 15, there will be an extended return policy through January 15, 2021.

Start Your Return
Please use our easy, step by step process to begin an order return.

Frequently Asked Questions

How long do I have to return an order?

We offer a 30-day (beginning on date of delivery) no-questions-asked return policy for a full product refund. Simply fill out our return form here to guide you through the process. Please note that all custom covers are not eligible for returns.


For orders placed between November 1 and December 15, there will be an extended return policy through January 15, 2021.


How do I change or cancel my order?

Unfortunately, once an order is placed, we are unable to make any changes. You will need to cancel your order instead if it has not yet been processed, and place a new one. We process orders quickly (between 1-2 hours, seven days a week), so you need to submit a request within two hours of your order being placed to cancel your order. Coverstore custom size covers have a longer processing period and may be cancelled within 24 hours.


Is there a shipping charge for returning an order?

If you are using our pre-paid shipping label, the amount will be deducted from your refund. This amount will be shown when selecting your return method.


What if I was shipped the wrong item?

Unfortunately, we are unable to exchange or re-ship items. You will need to complete our return form above for a refund, and then place a new order. Please note: Some items may arrive in a green protective bag. Please open bag to view actual item color.


How is my refund calculated?

You will receive the amount paid for each returned item. You will not be refunded for the original shipping cost unless there was a mistake on our end, e.g. wrong item sent or item was never received. If our pre-paid return shipping label is selected, that amount will be deducted from the refund total. The price for the pre-paid label will be shown during the return process.


How long will it take for my return to be processed and refunded?

For the vast majority of returns, it takes about 10-14 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account. Please note that original shipping charges will not be refunded.


I live outside the U.S., how can I return my order?

Please fill out our return form above to begin the process. You will be refunded both the applicable product cost and GST/HST. Original duty and shipping charges will not be refunded, and you will be required to pay for return shipping.


How do I return a product purchased through Amazon?

To return a product purchased through Amazon, please log into your Amazon account to initiate the return request. You will be emailed your authorization number within 24 hours along with further instructions for your return.