Shipping Policy


To ensure you receive the best rate and delivery time possible, The Cover Store utilizes several different courier services to handle shipment of your package for all standard and expedited services. Since they charge based on the size and weight of the package, as well as the distance the package travels, we believe it's best to base our shipping costs on your actual freight charge. This way you know exactly what you're paying for and what you're saving before making your purchase.


Expected Delivery Time

Stock item orders - Generally processed and shipped within 1 - 2 business days.

Custom/special orders (Covercraft or Agio) - Generally processed and shipped within 2-3 weeks.

Orders containing both stock and custom items - Orders containing both stock and custom items will be held until all items are available for shipping.

Packages that go out via our standard delivery option generally take between 2 - 5 business days to arrive to their shipping destination. Please review delivery information and time charts for the courier service handling shipment of your package, noted on the shipment confirmation email. To expedite your order, you may select from one of the faster delivery options offered during the checkout process.

Note: Orders being shipped to Alaska and Hawaii must go out via our expedited delivery option.


Backordered Items

On the rare occasion a product is out of stock, a notice will appear on the item's detail page, including the date we expect the item to replenish in our inventory. The out of stock item will be shipped to you at no additional freight cost when it becomes available.

Orders containing stock items that are available to ship and stock items that are backordered will be split shipped. Please contact us if you'd like your order held and shipped when all items are available.

Stock items - Will be shipped within 1-2 business days.

Custom items - Will be shipped once they become available. 


Flat Rate Shipping

Some single-item orders may qualify for flat rate shipping. Should the product be out of stock, a notice will appear on the item's detail page indicating when we expect the item to become available in our inventory. 

The out of stock item will be shipped to you at no additional freight cost when it becomes available.

 

Shipping Policy for Shipments to Canada

We're glad to offer all-inclusive shipping to our Canadian customers. This means that we'll charge you a fee for brokerage, duties and taxes up front and we'll then pay these charges ourselves to the courier service. That way, you won't have to pay anything to the courier and you can be assured that the total amount you see in your shopping cart is all you'll pay - you won't get any surprises at the time of delivery! To view the amount of shipping, brokerage, duties and taxes for your order, simply add the products to your shopping cart and enter your postal code in the Calculate Shipping area on the shopping cart page.

Stock item orders - Please allow 10 to 15 business days to receive your order

Custom/special orders (Covercraft or Agio) - Please allow 4 to 5 weeks to receive your order.

The amount that we charge for brokerage, duties and taxes is an estimate based on the value of your order and the products in it, since duties can vary by product type. Even if the courier service ends up charging us more than we quoted you for brokerage/duties/taxes, the amount that we quoted will still be all you'll pay - we'll take care of the difference.

Note: All pricing, payment and transaction amounts are represented/processed in U.S. Dollars ($USD)