Warranty Claims | Cover Store™
Please use our easy, step by step process to begin a warranty claim. NOTE: you will need to upload at least (3) photos showing the product defect to file a claim, including: 1) wide angle view, 2) close-up of the defect and 3) product tag that contains the item number.
BEGIN YOUR CLAIM
Step 1: FIND YOUR ORDER
At The Cover Store, we stand behind what we know to be great products with our industry-leading warranty coverage. When purchasing from us, you can have complete confidence in the quality and craftsmanship of what we produce and sell.
View our Outdoor, Indoor, Vehicle and Power Sports Warranties below to determine what type of coverage applies to your items of interest. For more detailed information on what our warranty terms cover, please click here.
What Our Warranties Cover
The Cover Store offers a variety of warranty coverage periods, based on the product category and material collections listed above. For the duration indicated, we warrant our products to be free from material defect and product construction and performance flaws not attributed to normal use.
A warranty term begins from the date of purchase and applies to the individual/company named on the The Cover Store invoice. Should we determine a defect in the material or workmanship of the product within the warranty period, we will, at our discretion, repair or replace the cover. We reserve the right to make the final determination on defects. Warranties are not transferable and are a limited liability to the original purchase price of the product. Our warranty policy provides for product repair or replacement only and does not include a refund of the purchase price.
Note: Only products purchased directly from The Cover Store, via The-Cover-Store.com or Amazon, are covered by our warranty. Unauthorized sellers may be selling used, damaged or altered products & are therefore not covered by our Manufacturer Warranty.
What Our Warranties Don't Cover
While our warranty programs are very generous, there are areas that aren't covered. We encourage you to carefully review the things that are not covered by our warranties so you have realistic expectations of the performance of our protective covers and storage items. These include normal wear from usage, weather-related damage, improper care, alteration, acts of God, misuse or abuse, as well as:
Scratching - occurs from dust & dirt
Fading - a natural reaction to UV rays
Water-Resistance - our covers are highly water-resistant, but not waterproof. Waterproof covers are not breathable, and breathability is essential to preventing mold and mildew from developing underneath your covers, by allowing moisture from condensation and humidity to escape
Staining - covers block stains, but may discolor from them
Breathability - if not cleaned regularly, can become clogged
Paint Damage - some finishes or re-painted surfaces will react to being covered
Cloudy Surfaces - occur from clogged covers that haven't been cleaned
Color Transfer - covering light color objects with dark or bright color covers
If you have any further questions, contact us and we'd be happy to help.